Latest news - Page 11

Gartner's research reveals that almost a third of organisations struggle with customer journey mapping, prompting Pega to unveil its GenAI-powered blueprint.

Salesforce and Google have expanded their partnership to enhance AI capabilities, integrating Gemini models with Agentforce for improved customer interactions.

Australia's fast food sector flourished in 2024, adding 178 new outlets despite economic challenges, driven by major brands like KFC and Hungry Jack’s.

Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.

In an era of increasing connectivity demands, financial institutions are turning to multi-carrier strategies to safeguard against costly network failures.

Australia faces a pivotal moment in digital sovereignty, needing to reshape control over data and AI systems to ensure they align with local values and priorities.

As AI predicts a staggering USD $1.3 trillion market by 2030, synthetic data emerges as a crucial solution for training models and enhancing video analytics.

The 2025 SHE Annual Symposium in Singapore addresses the vital intersection of AI and gender norms, focusing on enhancing women's safety online and offline.

Kore.ai has unveiled AI for Process, a no-code platform designed to revolutionise enterprise workflow automation and optimise decision-making.

Kogan.com has revealed impressive financial results for the first half of FY25, with gross sales up 10.3% to USD $492.5 million and profitability increasing significantly.

Malabar Gold & Diamonds is set to expand into New Zealand with a NZD $75 million investment, opening three showrooms across the country.

The South Australian Health and Medical Research Institute has partnered with CommScope to enhance its network infrastructure, boosting research capabilities and data security.

GIMME, an on-demand alcohol delivery service in New Zealand, aims to revolutionise consumption by prioritising speed, safety, and responsible drinking.

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

The 2025 VivaTech Confidence Barometer shows high optimism among American and UK business leaders regarding technology, with 87% confident in its potential.

The VivaTech Confidence Barometer shows 85% of tech firms prioritising AI investment, with US executives most optimistic about national competitiveness.

Ken Cheung has been appointed Chairman for Asia Pacific at Creative Capital Ventures, signalling a strong push into the region with a new €50 million fund.

Singapore's 2025 Budget launches extensive measures to boost SME competitiveness, featuring a USD $3 billion productivity fund and AI integration support.

Alex Avery, Founder of Notitia, insists that human-centred design is crucial in software development, ensuring solutions meet user needs, not just technological goals.

Mid-market supply chains are urged to modernise their outdated IT systems, as 97% of professionals acknowledge legacy technology hampers agility and efficiency.