AI edge in group protection hinges on data quality
about 8 hours agoPoor member records could blunt insurers' AI gains, leaving group protection providers unable to improve underwriting, claims or service consistently.
Asian stories
Hong Kong retailers face checkout & fraud pressure
Payment failures are already costing Hong Kong merchants sales, with every retailer surveyed hit by slow or failed transactions ahead of Singles' Day.
Singapore Airlines unveils new amenity kits & sleepwear
Passengers on flights over six hours will soon get refreshed kits and sleepwear, as the carrier extends premium touches to every cabin class.
Singapore SMEs embrace AI as delivery demand rises
Rising delivery pressure is pushing Singapore SMEs to use AI and automation, with 48% already doing so as logistics costs stay under strain.
Cainiao opens warehouse network to AI & robotics partners
The move could help robotics firms test and scale machines in real warehouses, while easing customs, storage and delivery bottlenecks overseas.
8x8 adds customer context tools across support channels
Customers should no longer need to repeat themselves as 8x8 rolls out shared histories and AI tools across voice, SMS and WhatsApp channels.
Virtue Asia, V47 & COL unveil brand-backed microdramas
Advertisers are being invited into microdrama development earlier as the trio target brand-led mobile series for 2027 audiences across Asia.
Editor Interviews
Conversations with technology leaders, founders and operators..webp)
Drumbeat CEO: PR was never broken, just out of reach
Drumbeat CEO Barney Chunn says AI-powered targeting can bring PR within reach of high-growth companies that couldn't previously afford an agency retainer.
Last week
Voice AI is bringing the phone call back to business
No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.
Tue, 29th Sep 2026
Workiva: The secret compliance and reporting arms race
Driven by improved tooling, finance teams are meeting higher standards as regulators and analysts scrutinise disclosures faster.
Tue, 22nd Sep 2026
Docusign's next move: Own the contract, not just the signature
Rapid adoption as Docusign's IAM platform cuts contract delays and turns signed agreements into AI-driven workflows.
Fri, 11th Sep 2026
Expert Opinions
More opinions →
Loyalty Predictions 2027: Why Strategic Partnerships and AI Transparency Will Take Centre Stage
Brands will face pressure to make AI-driven loyalty decisions explainable as partnerships and connected platforms reshape customer experiences in 2027.
about 13 hours ago
Why AI, Trusted Data and Human Judgement Will Define Customer Experience for ...
Brands will need cleaner data and tighter AI governance to avoid tone-deaf offers and ensure customer decisions still reflect human judgement.
about 13 hours ago
Predictions: Why AI, Customer Context and Measurable Value Will Define Loyalty ...
Brands will face sharper pressure in 2027 to prove loyalty spend lifts customer value, as AI exposes gaps in customer data and service.
about 14 hours ago
Predictions: Experts Discuss the Future of Loyalty in the age of AI
4 days ago
The Power of Partnerships and Interoperability in Loyalty
4 days ago
AI agents will multiply your inference bill. Is your enterprise ready?
6 days ago
There is no such place as APAC
6 days ago
Latest News
More news →
Amazon Ads & Twitch launch gaming mental health support
Australian young men can now access free one-to-one or group counselling through gaming communities, as loneliness affects many and support often feels out of reach.
Fast Simon launches AI model for Shopify discovery
The new system is meant to help Shopify brands lift conversions and basket sizes by automating product ranking around shopper behaviour and stock levels.
Avenir Global buys Marker Collective to boost reach
The deal gives the Montreal-based group a stronger technology arm and lifts its workforce to more than 1,500 across 20 offices worldwide.
Oxford & Foley lands Amé, Mecca Coffee & Sony Music
About 90% of the precinct's retail space is now leased or under offer, as Oxford Street gains a stronger day-to-night mix of tenants.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Joseph Gabriel Lagonsin
News Editor
A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.
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Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mara Sugue
News Editor
Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
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Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Analyst Insights
Industry research and analysis from leading firms.
Cloudinary named Gartner Leader in digital asset management
The shift boosts Cloudinary's standing as brands race to automate image and video management across websites, apps and marketing channels.
Last month
Syndigo named leader in Gartner's first PIM quadrant
The first Gartner Magic Quadrant for product information management could boost buyer confidence as retailers race to keep product data accurate across channels.
Last month
Oracle adds AI data platform tools for enterprise governance
The new tools could help businesses control AI agents more tightly as Oracle targets lower token use, stronger governance and easier scaling.
Last month
AI council launches finance certification in Singapore
Rising AI use is exposing a training gap in Singapore's finance sector, prompting a new exam to test when professionals should trust or verify output.
Last month