Zendesk moves beyond ticket closures with outcome-based AI
5 minutes agoThe new platform charges only when AI resolves an issue, pushing support teams to measure success by customer outcomes rather than ticket counts.
Asian stories
Hong Kong retailers face checkout & fraud pressure
Payment failures are already costing Hong Kong merchants sales, with every retailer surveyed hit by slow or failed transactions ahead of Singles' Day.
Singapore Airlines unveils new amenity kits & sleepwear
Passengers on flights over six hours will soon get refreshed kits and sleepwear, as the carrier extends premium touches to every cabin class.
Singapore SMEs embrace AI as delivery demand rises
Rising delivery pressure is pushing Singapore SMEs to use AI and automation, with 48% already doing so as logistics costs stay under strain.
Cainiao opens warehouse network to AI & robotics partners
The move could help robotics firms test and scale machines in real warehouses, while easing customs, storage and delivery bottlenecks overseas.
8x8 adds customer context tools across support channels
Customers should no longer need to repeat themselves as 8x8 rolls out shared histories and AI tools across voice, SMS and WhatsApp channels.
Virtue Asia, V47 & COL unveil brand-backed microdramas
Advertisers are being invited into microdrama development earlier as the trio target brand-led mobile series for 2027 audiences across Asia.
Editor Interviews
Conversations with technology leaders, founders and operators.
Exclusive: Adobe pushes for global AI creator protections
Creators could gain new protections from commercial AI style copying as Adobe lobbies regulators in several countries for clearer licensing rules.
Today
Drumbeat CEO: PR was never broken, just out of reach
Drumbeat CEO Barney Chunn says AI-powered targeting can bring PR within reach of high-growth companies that couldn't previously afford an agency retainer.
Last week
Voice AI is bringing the phone call back to business
No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.
Tue, 29th Sep 2026
Workiva: The secret compliance and reporting arms race
Driven by improved tooling, finance teams are meeting higher standards as regulators and analysts scrutinise disclosures faster.
Tue, 22nd Sep 2026
Expert Opinions
More opinions →
We ran an all-employee AI Month and now everyone in our company is ready to build
The month-long programme drew sceptics in and surfaced more than 50 automation ideas, with staff building tools for daily work by the end.
about 20 hours ago
Why jumping straight to an AI proof of concept is costing you
Australian firms are wasting money on AI by building pilots before checking data, feasibility and production costs, driving failures before scale.
about 20 hours ago
Loyalty Predictions 2027: Why Strategic Partnerships and AI Transparency Will ...
Brands will face pressure to make AI-driven loyalty decisions explainable as partnerships and connected platforms reshape customer experiences in 2027.
2 days ago
Why AI, Trusted Data and Human Judgement Will Define Customer ...
2 days ago
Predictions: Why AI, Customer Context and Measurable Value Will ...
2 days ago
Predictions: Experts Discuss the Future of Loyalty in the age of AI
6 days ago
The Power of Partnerships and Interoperability in Loyalty
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Latest News
More news →
Adobe expands Creative Agent across apps with new AI tools
The update gives designers and video editors more automated tools inside Adobe's main apps, while keeping manual control over files and edits.
Adobe expands Firefly with AI tools & creative agent
Users can now keep image, video and design work in one place as Adobe rolls out more AI tools and broader agent access in Firefly.
Adobe expands AI agents across Firefly & Creative Cloud
The updates broaden Adobe's AI tools for creators and marketers, with new assistants, partner models and Microsoft integrations now rolling out across its software.
Adobe unveils AI agents across Firefly & Creative Cloud at Max
Creative teams will get agent-based tools and new workflows as Adobe rolls out updates across Firefly, Creative Cloud and GenStudio.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mara Sugue
News Editor
Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interviews Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Analyst Insights
Industry research and analysis from leading firms.Cloudinary named Gartner Leader in digital asset management
The shift boosts Cloudinary's standing as brands race to automate image and video management across websites, apps and marketing channels.
Last month
Syndigo named leader in Gartner's first PIM quadrant
The first Gartner Magic Quadrant for product information management could boost buyer confidence as retailers race to keep product data accurate across channels.
Last month
Oracle adds AI data platform tools for enterprise governance
The new tools could help businesses control AI agents more tightly as Oracle targets lower token use, stronger governance and easier scaling.
Last month
AI council launches finance certification in Singapore
Rising AI use is exposing a training gap in Singapore's finance sector, prompting a new exam to test when professionals should trust or verify output.
Last month