AI to wipe out 49% of customer service jobs by 2030
16 minutes agoRoutine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.
Asian stories
Canon Singapore launches cybersecurity suite with ESET
Businesses facing rising phishing attacks in Singapore now have access to Canon's new suite, which covers monitoring, training and incident response.
DBS to hire 500 more young Singaporeans as AI reshapes work
The lender is deepening its talent pipeline as automation reshapes entry-level jobs, with interns expected to make up most of this year's intake.
Teen founder urges Thailand to close education gap
Poor learning outcomes are hampering Thailand's economy and workforce, the 17-year-old Chief Executive Officer of RevisionSuccess said in an interview.
Southeast Asia eCommerce set for strong growth by 2029
Digital payments are set to dominate regional online shopping by 2029 as the market races towards USD $289.8 billion, a study says.
NCS chief Sam Liew wins Singapore tech leader award
The award underscores Singapore's push to widen tech hiring as firms race to adopt AI and retrain staff for new digital roles.
Singapore employers face tech hiring gaps amid AI skills
Singapore employers struggle to fill data and AI roles as 95% report tech hiring challenges and upskilling costs bite.
Expert Opinions
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AI shopping boom puts checkout under pressure
Rising AI-assisted traffic is exposing checkout friction, with a 70.22% cart abandonment rate leaving merchants to fix payment bottlenecks fast.
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The AI visibility gap: Why paid, owned channels are no longer enough for B2B tech
AI tools now favour recent, credible coverage over paid media, leaving B2B tech firms with a growing visibility gap in search results.
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B2B tech firms are wasting budget on one-off assets as tighter content systems help extend reach, sharpen messaging and improve ROI.
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Google overhauls Search with new AI-powered interface
Search is becoming more task-focused as Google rolls out AI tools that can track topics, book services and use personal data.
Google launches Gemini 3.5 Flash for agentic tasks
The model is now the default in Gemini and Search, with Google aiming to speed up multi-step coding and workplace automation tasks.
Google launches Gemini Omni Flash for video editing
Short-form creators can now edit clips with natural-language prompts as Google rolls its new video model out to Shorts, Create and Gemini.
Google unveils Gemini AI push across Search & apps
Search users will get background AI agents and custom layouts as Google broadens Gemini across its apps, YouTube and Workspace.
Our Editorial Team
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Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Damian Seeto
Gaming Contributor
Damian has been contributing for Techday since 2009 and is always available whenever a video game needs to be reviewed. Aside from being a big gamer, he is also one of biggest professional wrestling fans. Damian likes Star Wars, comic book movies and Metallica.
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
David Shilovsky
Interview Editor
David joins TechDay from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jacques-Pierre (JP) Dumas
Reviewer
With a background in media, JP is the definition of a tech nerd. After a stint as a journo, he's moved on to marketing but in his spare time, he still loves deep-diving into the best of tech, games, and films. You can chat to JP about anything from the latest console releases to supercomputer teraFLOPs and he'll be sure to have an opinion.
Analyst Insights
Industry research and analysis from leading firms.
Carwow names Chief Technology Officer & adds Sheth
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