Knowledge Management stories
Employees will be able to get benefits answers in ServiceNow without raising HR tickets, as the integration targets routine enquiries that bog down teams.
Law firms can now automate more routine work as the platform adds off-the-shelf tools and customisation for specialist legal workflows.
Task completion for AI agents could rise sharply as Pinecone’s Nexus aims to cut latency, token use and human review in enterprise workflows.
Large companies could cut weeks of analysis to minutes as Aera links conversational AI to governed, auditable business actions.
Despite near-universal enthusiasm, only 27% of organisations say their data and workflows are connected enough to support AI success.
Australian businesses are pushing AI beyond pilots, prompting Glean to nearly double local headcount as ANZ customers rise more than 60 per cent.
The fresh capital lifts Legora to USD $600 million in Series D funding as demand for legal AI tools accelerates across firms and in-house teams.
Teams can now switch between ChatGPT, Claude, Gemini and Grok in one workspace as the Boston-based platform adds image and file tools.
The new tool gives Copilot access to enterprise file stores without opening up records beyond existing permissions, cutting governance risk for users.
The move puts a former legal consultant in charge of tools that help law firms monitor profitability, client work and partner economics.
Nearly two-thirds of companies using AI in response workflows reported a positive return within a year, the survey found.
Accounting firms under pressure to move beyond billable hours now have a new system that prices advisory work by client value rather than time.
Accounting firms could cut admin bottlenecks as Canopy’s new AI tool handles onboarding, billing checks and document chasing inside its platform.
The open-source tool could cut AI token use by up to 90%, reducing processing costs and energy demand for WordPress sites.
Gartner's latest ranking boosts Doxis' appeal to enterprises seeking AI-ready document tools, as rivals race to automate information handling.
Housing teams facing tighter compliance checks can use a new tool that cites housing-specific sources to support decisions and inspections.
Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.
Businesses adopting AI for sensitive decisions may gain traceable answers as Lovelace targets reliability gaps with a verifiable data platform.
It aims to give AI agents persistent memory and queryable search in Postgres, replacing brittle markdown files with database-backed retrieval.
AI is forcing UK firms to rethink productivity as leaders warn that gains will depend on fixing workflows, skills and integration gaps.