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Service management Stories - Page 14

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Service management stories

Creating an attractive digital workplace for young talent
Service management

Creating an attractive digital workplace for young talent

As the next-generation of workers come through, how can organisations ensure their IT environment is set to attract high performing employees?.

By Ben Moore • 4 min read • Wed, 13th Feb 2019
Five reasons outsourced service desk demand is on the rise
Unified Communications

Five reasons outsourced service desk demand is on the rise

The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.

By John McCredie • 4 min read • Thu, 4th Aug 2016
The top 3 IT opportunities for 2016
Customer Experience

The top 3 IT opportunities for 2016

IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation's strategy.

By Shannon Williams • 2 min read • Wed, 13th Jan 2016
ITSM upgrades a necessity in the digital age
Customer Relationship Management

ITSM upgrades a necessity in the digital age

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

By Catherine Knowles • 4 min read • Fri, 16th Oct 2015
Unisys: How service management tools boost productivity
Unisys

Unisys: How service management tools boost productivity

Service management helps organizations turn intelligence into business outcomes, according to Greg Thomas, Unisys strategy and innovation director.

By Catherine Knowles • 4 min read • Thu, 27th Aug 2015
Social IT network launched
Unified Communications

Social IT network launched

HP has launched 48Upper, a pioneering IT management solution that integrates social networking and community insights to boost productivity and collaboration.

By Staff Writer • 1 min read • Tue, 22nd Jun 2010
ITIL: is it all that?
Risk & Compliance

ITIL: is it all that?

TIL is sometimes perceived and promoted in the context of risk and compliance, so let us consider where ITIL fits.

By Staff Writer • 4 min read • Sun, 1st Nov 2009

Stories from Other Regions

Service management stories

Is IT good Enough?
DevOps

Is IT good Enough?

In the ever-evolving IT landscape, the concept of good enough practice emerges as a pragmatic alternative to rigid best practices.

By Staff Writer • 3 min read • Thu, 1st Jul 2010