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Service management Stories - Page 13

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Service management stories

AI implementation in IT: professionals voice concerns
Multi-cloud

AI implementation in IT: professionals voice concerns

A SolarWinds report shows only 43% of IT professionals believe their databases are AI-ready, with data quality and security concerns as major hurdles.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
Kinly promotes Duncan MacPherson to Global Service Director
Service management

Kinly promotes Duncan MacPherson to Global Service Director

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.

By Imee Dequito • 3 min read • Thu, 6th Jun 2024
ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius
Customer Relationship Management

ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius

ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.

By Catherine Knowles • 3 min read • Mon, 27th May 2024
SolarWinds honours partners at 2024 Transform Partner Awards
Hybrid Cloud

SolarWinds honours partners at 2024 Transform Partner Awards

SolarWinds honours channel partners at its Transform Partner Summit, recognising achievements in customer service, business development and marketing.

By Shannon Williams • 3 min read • Thu, 11th Apr 2024
ServiceNow, NVIDIA debut AI solutions for telecoms service management
Generative AI

ServiceNow, NVIDIA debut AI solutions for telecoms service management

ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.

By Shannon Williams • 3 min read • Fri, 1st Mar 2024
SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer
Data Analytics

SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer

SolarWinds appoints IT industry veteran Brian Goldfarb as CMO, leveraging his two-decade experience to further company's growth and transformation phase.

By Tom Raynel • 3 min read • Wed, 31st Jan 2024
ServiceNow, DXC strengthen partnership with AI focus
Data Analytics

ServiceNow, DXC strengthen partnership with AI focus

ServiceNow and DXC Technology are expanding their partnership with a focus on advancing AI capabilities to enhance global service and workflow management.

By Shannon Williams • 3 min read • Thu, 30th Nov 2023
Keeper Security integrates with ServiceNow enhancing cybersecurity posture
DevOps

Keeper Security integrates with ServiceNow enhancing cybersecurity posture

Keeper Security announces integration with ServiceNow, offering businesses bolstered cybersecurity through a cloud platform.

By Sean Mitchell • 2 min read • Thu, 9th Nov 2023
Radware updates Cybersecurity Partner Program to boost MSSPs services
Data Analytics

Radware updates Cybersecurity Partner Program to boost MSSPs services

Radware has revamped its Cybersecurity Partner Program to enhance services for managed security service providers (MSSPs).

By Catherine Knowles • 2 min read • Wed, 25th Oct 2023
Transforming IT with AI-powered service operations
Digital Transformation

Transforming IT with AI-powered service operations

Service experience transformation is a top priority for CXOs to transform employee as well as end-user experience.

By Vikas Tatwani • 5 min read • Mon, 23rd Oct 2023
SolarWinds report reveals ITSM could save 23 hours a week
Digital Transformation

SolarWinds report reveals ITSM could save 23 hours a week

SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.

By Sean Mitchell • 3 min read • Fri, 20th Oct 2023
Spark Unveils 'ServiceFlex': A New Service Management Solution for Business and Government
IT services

Spark Unveils 'ServiceFlex': A New Service Management Solution for Business and Government

The system integrator launches a new IT management for businesses & governments using artificial intelligence.

By Sean Mitchell • 2 min read • Tue, 8th Aug 2023
PTC to acquire SaaS field service management provider ServiceMax
Service management

PTC to acquire SaaS field service management provider ServiceMax

The $1.46 billion acquisition is expected to strengthen PTC's closed-loop product lifecycle management offerings.

By Shannon Williams • 3 min read • Fri, 18th Nov 2022
Video: 10 Minute IT Jams - Introducing Servicely
Digital Transformation

Video: 10 Minute IT Jams - Introducing Servicely

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

By Zach Thompson • 5 min read • Wed, 31st Aug 2022
Micro Focus recognised as service management leader by Research in Action
Hybrid Cloud

Micro Focus recognised as service management leader by Research in Action

Micro Focus' Hybrid Cloud Management X solution has been recognized as a global leader by Research in Action. #HybridCloudManagement #MicroFocus.

By Ryan Morris-Reade • 2 min read • Wed, 1st Sep 2021
Ivanti adds greater automation capabilities to Enterprise Service Management portfolio
Service management

Ivanti adds greater automation capabilities to Enterprise Service Management portfolio

Ivanti enhances its enterprise service management portfolio with biometric authentication and automation bots.

By Catherine Knowles • 3 min read • Wed, 19th Aug 2020

Stories from Other Regions

Service management stories

Video: 10 Minute IT Jams - An update from Lumify Work
EduTech

Video: 10 Minute IT Jams - An update from Lumify Work

Lumify Work NZ GM, Andrew Smith, shares key insights on their IT training courses and recent re-brand in an interview with TechDay.

By Tom Raynel • 6 min read • Fri, 8th Sep 2023
Unit4 appoints Jean de Villiers as Chief Customer Officer
Software-as-a-Service

Unit4 appoints Jean de Villiers as Chief Customer Officer

IT veteran Jean de Villiers appointed Chief Customer Officer of Unit4, responsible for end-to-end customer journey and growth ambitions.

By Zach Thompson • 2 min read • Fri, 2nd Sep 2022