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Forrester says commerce media can fix retail media flaws
Customer Data Platforms

Forrester says commerce media can fix retail media flaws

Advertisers are struggling to measure returns across retail media networks, prompting Forrester to back commerce media as a broader alternative.

By Mark Tarre • 4 min read • This month
Gainsight launches agentic stack for customer retention
Software-as-a-Service

Gainsight launches agentic stack for customer retention

The update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.

By Joseph Gabriel Lagonsin • 4 min read • This month
Navigating data challenges in China's E-commerce market
Customer Relationship Management

Navigating data challenges in China's E-commerce market

Brands risk blind spots and sanctions in China as fragmented platforms and tighter rules make customer data harder to use and move.

By Edmund Ng • 5 min read • This month
Mailchimp launches Analytics AI & expands integrations
Data Protection

Mailchimp launches Analytics AI & expands integrations

Paid Mailchimp users worldwide can now query campaign performance in plain language as the platform adds Analytics AI and broader app links.

By Karen Joy Bacudo • 4 min read • Last month
AWS launches agentic shopping assistant for retailers
Digital Transformation

AWS launches agentic shopping assistant for retailers

Retailers could deploy branded AI shopping assistants in about 60 days, as AWS opens Amazon-tested technology to external merchants.

By Joseph Gabriel Lagonsin • 4 min read • Last month
N-able adds HaloPSA link to automate backup tickets
Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • Last month

Stories from Other Regions

Customer data stories

UK brands plan World Cup marketing surge, Klaviyo finds
Generative AI

UK brands plan World Cup marketing surge, Klaviyo finds

Three-quarters of UK marketers see the World Cup as a chance to test new ideas, even as many struggle to move fast enough.

By Regine Laguilles • 4 min read • This month
How mid-sized companies can build an effective data quality framework
Data Analytics

How mid-sized companies can build an effective data quality framework

Bad data is costing Australian firms about AUD A$493,000 a year and slowing decisions in mid-sized businesses.

By Bobby Joseph • 6 min read • This month
Cellhub launches 5G grocery connectivity programme
Unified Communications

Cellhub launches 5G grocery connectivity programme

Stable store links could help grocers curb outages, prioritise tills and gather data across sites as Cellhub rolls out a 5G managed service.

By Sean Mitchell • 5 min read • This month
UK retailers face ROI & legacy barriers to digital change
Digital Transformation

UK retailers face ROI & legacy barriers to digital change

Pressure to modernise is being slowed by weak demand and ageing systems, with 35% of retailers citing return on investment as a key barrier.

By Karen Joy Bacudo • 3 min read • This month
One in four Irish firms cut cyber budgets, survey finds
Data Protection

One in four Irish firms cut cyber budgets, survey finds

Nearly half of large Irish organisations still lack confidence in spotting attackers early, leaving customer data and operations exposed.

By Sofiah Nichole Salivio • 3 min read • This month
Robinhood opens AI agents to trading & card spending
Fintech

Robinhood opens AI agents to trading & card spending

Customers can now let their own AI software place equities trades or make card purchases, but Robinhood says safeguards and limits still apply.

By Karen Joy Bacudo • 4 min read • Last month
RECCo picks Raidiam & PayPoint for consent framework
Data Protection

RECCo picks Raidiam & PayPoint for consent framework

The framework aims to give households control over energy data as the sector builds a common consent system for flexible tariffs and services.

By Mark Tarre • 3 min read • Last month
Kiwibank rolls out open banking across all channels
Data Protection

Kiwibank rolls out open banking across all channels

Business customers and retailers can now use open banking payments and data sharing in one app, ahead of regulation by six months.

By Karen Joy Bacudo • 4 min read • Last month
Attentive unveils AI tools to widen omnichannel push
Customer Experience

Attentive unveils AI tools to widen omnichannel push

Brands are being pushed to consolidate marketing tools as Attentive adds agentic AI features across SMS, email, RCS and push notifications.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Optimizely & Deloitte Digital back AI marketing push
Digital Transformation

Optimizely & Deloitte Digital back AI marketing push

Many marketers are struggling to turn AI budgets into measurable growth, prompting a joint offer on workflow, design and operating model change.

By Sofiah Nichole Salivio • 3 min read • Last month
Informatica deepens Databricks tie-up with new data tools
Data governance

Informatica deepens Databricks tie-up with new data tools

The new integrations aim to help enterprises govern data for AI agents without custom builds, with one release due in summer 2026.

By Sofiah Nichole Salivio • 4 min read • Last month