Customer data Stories - Page 15

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026

Metro Singapore partners Eagle Eye on loyalty revamp

Metro Singapore taps Eagle Eye to power its Treasured by Metro loyalty revamp, adding personalised, omnichannel rewards and promotions.

By Sofiah Nichole Salivio • 6 min read • Wed, 28th Jan 2026

Snowflake unveils AI Data Cloud 'Energy Solutions'

Snowflake launches Energy Solutions for its AI Data Cloud, unifying energy sector data to modernise grid planning and asset management.

By Edmund Ng • 9 min read • Sat, 24th Jan 2026

AI data matching: boosting accuracy & cutting costs

As data grows messy and massive, AI-powered matching promises sharper insight, lower long-run costs and an edge over rigid rule-based tools.

By Shannon Williams • 3 min read • Fri, 23rd Jan 2026

Syrenis launches US hub to tap privacy tech demand

Syrenis opens an Atlanta hub to drive North American growth as state privacy laws fuel demand for consent and preference tech.

Software-as-a-Service

Twilio, AEG sign fan engagement & data partnership

Twilio signs multi-year deal with AEG to power data-led fan engagement across AXS, Crypto.com Arena and the LA Kings from 2025-26.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 23rd Jan 2026

By Mark Tarre • 3 min read • Fri, 23rd Jan 2026

Amperity unveils tool to monetise first-party data

Amperity launches Audience Monetization, an AI-powered tool to package and sell permissioned first-party audiences to advertisers.

By Shannon Williams • 8 min read • Fri, 23rd Jan 2026

Experts warn AI era demands tougher data protection

Experts say AI-driven attacks and rampant data leaks mean organisations must verify outputs, curb collection and harden identity controls.

Unified Communications

SALESmanago boosts WhatsApp & AI-led eCommerce tools

SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.

By Mark Tarre • 3 min read • Wed, 21st Jan 2026

Customer Relationship Management

Twilio, AEG partner to enhance live sport & ticketing

Twilio and AEG sign a multi-year deal to power personalised fan engagement across Crypto.com Arena, LA Kings and ticketing platform AXS.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 21st Jan 2026

By Sean Mitchell • 3 min read • Tue, 20th Jan 2026

flydubai taps Amperity to drive data-led retail shift

flydubai partners with Amperity to unify passenger data and accelerate a shift to modern, Offer-Order-based airline retailing.

Unified Communications

Five9 & Google Cloud launch unified AI contact centre CX

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

By Shannon Williams • 3 min read • Thu, 15th Jan 2026

Software-as-a-Service

Salesforce launches AI Slackbot as workplace agent

Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.

By Mark Tarre • 5 min read • Thu, 15th Jan 2026

Stories from Other Regions

Customer data stories

By Shannon Williams • 6 min read • Wed, 28th Jan 2026

AI and data breaches force new approach to privacy

Rising data breaches and rapid AI adoption are forcing Australian boards to rethink privacy, shifting focus from perimeter security to full data lifecycle.

By Shannon Williams • 5 min read • Wed, 28th Jan 2026

AI forces Australian firms to make privacy a priority

AI's rapid spread is forcing Australian organisations to treat data privacy as a constant priority, reshaping risk, policy and vendor scrutiny.

By Joe Sanchez • 5 min read • Fri, 23rd Jan 2026

GTM is having its 'more tools fewer results' moment

GTM teams drowning in tools are learning that speed and automation cannot rescue growth without trusted data and solid system foundations.

By Catherine Knowles • 4 min read • Fri, 23rd Jan 2026

Twilio, AEG expand fan tech deal across arena & LA Kings

Twilio and AEG broaden fan-tech tie-up, rolling out data-driven engagement across AXS, Crypto.com Arena and the LA Kings brand.

By Mark Tarre • 4 min read • Thu, 22nd Jan 2026

UK health & beauty marketers to ramp up AI in 2026

UK health and beauty marketers plan to deepen AI use in 2026 while boosting hiring, creative budgets and influencer partnerships.