Conversational AI stories - Page 9

Extreme Networks expands AI focus with new service agent rollout, leadership changes, and plans for its inaugural AI Summit in New York City this November.

Salesforce teams up with Stripe and OpenAI to launch AI-powered Instant Checkout, enhancing personalised shopping and speeding up online purchases for retailers.

Salesforce has launched Agentforce 360, a platform that unites human employees and AI agents to boost workplace productivity and customer service.

Plaud launches a Developer Platform combining hardware and software for seamless omnichannel note taking and conversational intelligence across industries.

Google Cloud launches Gemini Enterprise, a platform to bring advanced AI tools and automation to all staff across businesses globally.

SolarWinds launches AI Agent to boost IT resilience, automating incident response and simplifying operations for more proactive innovation in complex systems.

Plaud launches an omnichannel AI platform providing APIs and SDKs to automate and analyse notetaking across in-person and online business conversations.

Oracle NetSuite launches NetSuite Next, an AI-driven ERP platform with new SaaS Subscription Metrics to boost insights and automation for businesses.

SambaNova launches Hume AI voice models on SambaCloud, offering enterprises real-time, multilingual, emotionally responsive speech AI in 11 languages by June 2024.

ServiceNow launches AI Experience, a unified conversational AI platform integrating workflows to enhance productivity across enterprises with secure, multimodal tools.

NiCE partners with U.S. Open champion JJ Spaun as brand ambassador, highlighting its AI-driven focus in golf and customer experience innovation.

Samsung integrates Microsoft Copilot AI into its 2025 TVs and Smart Monitors, enhancing user interaction with voice and personalised features on the big screen.

Global spending on generative AI smartphones is expected to reach USD $298.2 billion by 2025, making up 20% of total AI end-user expenditures.

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

Kore.ai has been named a Leader in Gartner's 2025 Magic Quadrant for Conversational AI Platforms, praised for its adaptability and AI innovation.

Google Cloud expands its Gemini AI models and data residency services in Singapore, boosting AI capabilities for public and private sector organisations.

FairPrice teams up with Google Cloud to launch AI-powered shopping assistants, enhancing customer experience and staff efficiency in its stores across Southeast Asia.

HPE enhances its Juniper Networking portfolio with agentic AI, boosting autonomous IT operations and AI-driven troubleshooting across wired, wireless, and data centre networks.

Workday's Q2 revenues rose 13% to USD $2.35bn, boosted by AI-driven acquisitions and stronger subscription growth, leading to raised fiscal 2026 guidance.

Squiz launches Conversational Search, an AI tool offering secure, compliant answers on enterprise websites using verified organisation-owned content.