Conversational AI stories - Page 10
Only 30% of firms ready for AI scale despite rising investments
Mon, 18th Aug 2025
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digital transformation
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cx
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martech
Only 30% of firms are ready to scale AI despite 71% piloting technologies and 89% planning to boost AI investments in 2025, a global study reveals.
CRIF launches AI agent for instant access to business data in Asia
Fri, 8th Aug 2025
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data analytics
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digital transformation
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cx
CRIF launches an AI agent in Asia, offering instant, secure access to business data via natural language queries for faster decision-making.
Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Thu, 31st Jul 2025
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digital transformation
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cx
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martech
Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Wed, 30th Jul 2025
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uc
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cx
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martech
Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.
Proximus Global named Visionary in 2025 Gartner Magic Quadrant
Wed, 30th Jul 2025
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uc
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iot
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unify
Proximus Global has been named a Visionary in Gartner's 2025 Magic Quadrant for CPaaS, highlighting its unified approach and global telecom strengths.
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX
Tue, 29th Jul 2025
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uc
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cx
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martech
NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.
APAC retailers stay confident, prioritise loyalty amid challenges
Tue, 29th Jul 2025
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cx
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martech
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personalisation
A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.
ChatSa unveils AI Magic for instant cross-platform chatbots
Thu, 24th Jul 2025
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crm
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genai
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ai
ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Fri, 18th Jul 2025
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data protection
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digital transformation
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cx
Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.
Extreme Platform ONE launches with integrated AI for networks
Wed, 16th Jul 2025
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firewalls
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network infrastructure
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network security
Extreme Networks launches Extreme Platform ONE, integrating AI to cut network tasks by 90% and speed up resolution by 98%, simplifying IT management.
AI Appreciation Day: What it means for the future of customer engagement
Mon, 14th Jul 2025
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crm
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data analytics
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cx
AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.
Eagle Eye Execs Embrace AI Appreciation Day
Mon, 14th Jul 2025
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data protection
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cx
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martech
Eagle Eye executives mark AI Appreciation Day by highlighting AI's ethical challenges and future in retail personalisation and loyalty sectors.
Zero Trust vital in cybersecurity strategies in wake of Qantas breach
Fri, 4th Jul 2025
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mfa
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breach prevention
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data privacy
Cybersecurity experts have highlighted the continued significance of personal information to cybercriminals and the varied threats posed by data exposures.
Moneythor launches AI suite to boost bank personalisation
Thu, 3rd Jul 2025
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data analytics
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cx
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martech
Singapore's Moneythor launches AI Suite to help banks deliver personalised, proactive banking experiences and boost customer engagement globally.
CommBox unveils CommSite to transform web engagement
Wed, 2nd Jul 2025
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digital transformation
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cx
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martech
CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.
Canva unveils deep ChatGPT integration for seamless AI design
Fri, 27th Jun 2025
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rpa
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ai
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ai models
Canva has integrated OpenAI's ChatGPT, enabling users to streamline design workflows with AI-powered context-aware tools directly within its platform.
Genesys unveils AI Studio to power safe, scalable virtual agents
Fri, 27th Jun 2025
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uc
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digital transformation
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cx
Genesys launches Cloud AI Studio with AI Guides, enabling firms to build scalable, ethical virtual agents for complex customer interactions without coding.
HPE unveils GreenLake Intelligence to boost hybrid IT with AI
Thu, 26th Jun 2025
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virtualisation
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firewalls
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hybrid cloud
HPE launches GreenLake Intelligence, an AI-driven platform enhancing hybrid IT operations with real-time optimisation and automation from Q3 2025.
Adobe debuts AI tools for large-scale customer experience
Tue, 17th Jun 2025
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cx
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martech
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cdp
Adobe launches AI-powered tools for Customer Experience Orchestration, enabling businesses to deliver personalised, scalable marketing across multiple channels.
Klearcom eyes 79% revenue growth as AI fuels global expansion
Mon, 9th Jun 2025
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saas
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cx
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martech
Klearcom projects 79% revenue growth in 2025, driven by AI innovations and plans to expand its global carrier network and market reach.