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Conversational AI Stories - Page 32

Asian Stories

Conversational AI stories

Global Stories

Conversational AI stories

GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Digital Transformation

GenAI in action: Transforming APAC business functions to deliver superior customer experiences

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

By Harsha Solanki • 4 min read • Thu, 19th Dec 2024
Sinch predicts 2025 trends in digital customer engagement
Customer Experience

Sinch predicts 2025 trends in digital customer engagement

Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.

By Sean Mitchell • 3 min read • Wed, 18th Dec 2024
Vapi secures USD $20 million for AI voice agent expansion
Customer service

Vapi secures USD $20 million for AI voice agent expansion

Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.

By Melania Watson • 3 min read • Fri, 13th Dec 2024
OutSystems leaders predict AI trends & challenges by 2025
Digital Transformation

OutSystems leaders predict AI trends & challenges by 2025

Executives at OutSystems predict that by 2025, AI will revolutionise customer service, but emphasise data quality as crucial for transformation.

By Shannon Williams • 3 min read • Thu, 12th Dec 2024
Thesys secures $4m to advance generative UI designs
Digital Transformation

Thesys secures $4m to advance generative UI designs

Thesys has secured USD $4 million in funding led by Together Fund to revolutionise AI-driven interfaces with its innovative 'Generative UI' platform.

By Melania Watson • 3 min read • Fri, 8th Nov 2024
Twilio integrates OpenAI's Realtime API for AI voice tech
Customer Experience

Twilio integrates OpenAI's Realtime API for AI voice tech

Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.

By Melania Watson • 2 min read • Fri, 4th Oct 2024
Redbird introduces new conversational AI for enterprise BI
Data Analytics

Redbird introduces new conversational AI for enterprise BI

Redbird has unveiled a conversational AI platform set to revolutionise enterprise business intelligence, making data analytics as simple as a Google search.

By Shannon Williams • 3 min read • Fri, 27th Sep 2024
Communications APIs to generate USD $35 billion by 2027
Application Programming Interface

Communications APIs to generate USD $35 billion by 2027

A Juniper Research study projects that communications APIs could generate USD $35 billion for operators by 2027, as demand for rich media messaging and conversational AI rises.

By Sean Mitchell • 2 min read • Wed, 18th Sep 2024
NICE Enlighten Copilot wins Best AI-based Solution award
Unified Communications

NICE Enlighten Copilot wins Best AI-based Solution award

NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024
Kore.ai launches XO Express platform for AI chatbots & centres
Unified Communications

Kore.ai launches XO Express platform for AI chatbots & centres

Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2024
OpenAI tests new SearchGPT merging AI & real-time web data
AI Models

OpenAI tests new SearchGPT merging AI & real-time web data

OpenAI is trialling SearchGPT, a new AI that merges real-time web data with its models to offer users timely and sourced answers, enhancing search experiences.

By Melania Watson • 3 min read • Fri, 26th Jul 2024
Roboyo names Ignasi Peiris as automation engineering manager
Digital Transformation

Roboyo names Ignasi Peiris as automation engineering manager

Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.

By Imee Dequito • 3 min read • Wed, 3rd Jul 2024
Elastic unveils Playground to streamline RAG app development
DevOps

Elastic unveils Playground to streamline RAG app development

Elastic has launched Playground, a low-code tool to simplify the development of Retrieval-Augmented Generation apps, enhancing user interaction with Elasticsearch.

By Imee Dequito • 2 min read • Mon, 1st Jul 2024
Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ
Marketing Technologies

Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ

Kore.ai names Richard Oldham as Head of Pre-Sales for Australia and New Zealand to enhance regional presence and provide robust technical support.

By Imee Dequito • 3 min read • Tue, 25th Jun 2024

Stories from Other Regions

Conversational AI stories

Thoughtworks & CYN unveil AI solution backed by Scottish Govt
Data Analytics

Thoughtworks & CYN unveil AI solution backed by Scottish Govt

Thoughtworks and CYN launch an AI-powered solution, backed by the Scottish Government, to streamline enterprise operations and improve public service accessibility.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024
Silverpush appoints Jarryd Gaggin as Australia Sales Director
Marketing Technologies

Silverpush appoints Jarryd Gaggin as Australia Sales Director

AdTech firm Silverpush appoints Jarryd Gaggin as National Sales Director for Australia to drive local market growth using advanced AI-driven solutions.

By Imee Dequito • 2 min read • Mon, 16th Sep 2024
Westpac tops mobile banking, but user satisfaction wavers
Customer Experience

Westpac tops mobile banking, but user satisfaction wavers

Mobile banking apps dominate in Australia with 75% of users utilising them last month. However, only 63% find their bank's mobile features adequate, says Forrester.

By Imee Dequito • 3 min read • Thu, 12th Sep 2024