CMOtech Asia - Technology news for CMOs & marketing decision-makers

Consumer expectations stories

Story image
Deciphering the impact of reviews on small businesses in the digital age
This month
#
cx
#
customer feedback
#
smb
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
Story image
HubSpot reveals the future of CX is connected experiences
Last month
#
singapore
#
hubspot
#
consumer expectations
HubSpot has released the findings of a survey conducted by YouGov on Singaporean consumers and business leaders regarding brand expectations and experience.
Story image
Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
#
cx
#
zendesk
#
branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Story image
Why digital experience testing is the future
Wed, 1st Feb 2023
#
testing
#
cx
#
devsecops
A lingering question on the minds of many CXOs I interact with is what they should do to stand out in today's intensely competitive market. My answer: build a unique digital experience for customers.
Story image
Broken brand promises cost businesses customers in ANZ
Wed, 16th Feb 2022
#
contact centre
#
crm
#
cx
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
Story image
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
#
crm
#
cx
#
martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service. 
Story image
Great expectations: Kiwi consumers may be let down over Christmas
Fri, 17th Dec 2021
#
inventory management systems
#
research
#
online shopping
New research has revealed Kiwis have expectations of quick, cheap and free delivery in the age of online shopping, but expected delays over the Christmas period may cause a change in generally positive attitudes.
Story image
Cultural norms continue to drive F&B technology trends into the future
Thu, 2nd Dec 2021
#
mobility
#
infor
#
technology trends
The food and beverage industry has risen to meet the changing expectations of consumers. Players have spent time rethinking and reconceptualising how to engage with patrons to create operational structures which deliver services according to emerging expectations.
© 2023 TechDay, All rights reserved. Hosted on Plan B's Cloud Services. DMARC protection by PowerDMARC.