Consumer expectations stories
Deciphering the impact of reviews on small businesses in the digital age
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
HubSpot reveals the future of CX is connected experiences
HubSpot has released the findings of a survey conducted by YouGov on Singaporean consumers and business leaders regarding brand expectations and experience.
Zendesk investigates changing nature of customer experience
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Why digital experience testing is the future
A lingering question on the minds of many CXOs I interact with is what they should do to stand out in today's intensely competitive market. My answer: build a unique digital experience for customers.
Broken brand promises cost businesses customers in ANZ
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
Research finds more than half of APAC consumers think customer service is an afterthought
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Great expectations: Kiwi consumers may be let down over Christmas
New research has revealed Kiwis have expectations of quick, cheap and free delivery in the age of online shopping, but expected delays over the Christmas period may cause a change in generally positive attitudes.
Cultural norms continue to drive F&B technology trends into the future
The food and beverage industry has risen to meet the changing expectations of consumers. Players have spent time rethinking and reconceptualising how to engage with patrons to create operational structures which deliver services according to emerging expectations.