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Pay.com.au adopts Zendesk AI ahead of US expansion
Software-as-a-Service

Pay.com.au adopts Zendesk AI ahead of US expansion

Centralising support has cut costs and handling times as the fintech gears up for its first US office in a $35 trillion market.

By Karen Joy Bacudo • 3 min read • Last week
What companies are getting right about AI in 2026 but why there is still some way to go
Digital Transformation

What companies are getting right about AI in 2026 but why there is still some way to go

Most enterprises still struggle to turn AI pilots into profit, with just 23 per cent able to link initiatives to higher revenue or lower costs.

By Patrick Thompson • 5 min read • Last week
Programmed centralises vendor data with Boomi platform
Digital Transformation

Programmed centralises vendor data with Boomi platform

The overhaul gives more than 18,000 vendors a single governed record, cutting duplicate compliance checks and manual re-keying across systems.

By Sean Mitchell • 4 min read • Last week
Ping Identity appoints Sultan as APJ general manager
Hybrid Cloud

Ping Identity appoints Sultan as APJ general manager

The hire comes as APJ customers accelerate AI deployment, raising demand for identity controls to manage human and machine access safely.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Oracle adds AI tools to Fusion supply chain software
Software-as-a-Service

Oracle adds AI tools to Fusion supply chain software

The new functions could help supply chain teams cut stockouts, reduce supplier risk and speed factory decisions amid ongoing disruption.

By Joseph Gabriel Lagonsin • 3 min read • Last week
NFON shareholders back AI strategy at annual meeting
Software-as-a-Service

NFON shareholders back AI strategy at annual meeting

Investor backing for NFON's AI push came as the Munich software group lifted revenue to EUR 89.1 million and boosted margins.

By Joseph Gabriel Lagonsin • 4 min read • Last week
SuperPlane raises USD $2.6 million for AI ops platform
DevOps

SuperPlane raises USD $2.6 million for AI ops platform

The Serbian startup will use the cash to expand an open-source control plane that lets engineers supervise AI-driven production workflows safely.

By Mark Tarre • 5 min read • Last week
Seon & Domaine launch Shopify fraud app for retailers
Software-as-a-Service

Seon & Domaine launch Shopify fraud app for retailers

Retailers can now run fraud checks and chargeback controls inside Shopify, as SEON and Domaine target fast-growing merchants facing rising losses.

By Karen Joy Bacudo • 3 min read • Last week
Capco wins OpenAI award & hackathon for AI governance
Partner Programmes

Capco wins OpenAI award & hackathon for AI governance

The recognition boosts its credibility with banks and energy clients, as regulated industries demand AI tools that can be explained, controlled and audited.

By Mark Tarre • 4 min read • Last week

Stories from Other Regions

Automation stories

Lancom wins Microsoft Azure migration specialisation
Disaster Recovery

Lancom wins Microsoft Azure migration specialisation

Customers seeking cloud moves may see lower risk after the Auckland-based firm proved repeatable delivery on Azure database and infrastructure migrations.

By Mark Tarre • 3 min read • Last week
The end of just-in-time thinking: Why resilience has become the new supply chain imperative
Digital Transformation

The end of just-in-time thinking: Why resilience has become the new supply chain imperative

More than half of Asia-Pacific organisations are seeing rising disruptions and costs, pushing supply chains towards resilience over efficiency.

By Daniel Kohut • 5 min read • Last week
Dematic unveils FD Shuttle at CeMAT Australia in Melbourne
Digital Transformation

Dematic unveils FD Shuttle at CeMAT Australia in Melbourne

Warehouse operators facing storage bottlenecks saw Dematic's FD Shuttle debut in Melbourne, aimed at boosting density without expanding sites.

By Sean Mitchell • 3 min read • Last week
Australian IT leaders say data gaps stall AI scale
Digital Transformation

Australian IT leaders say data gaps stall AI scale

A lack of live data infrastructure is leaving most Australian IT leaders unable to scale AI, according to new research from Confluent.

By Mark Tarre • 4 min read • Last week
Australian firms boost AI spend despite weak returns
Data Analytics

Australian firms boost AI spend despite weak returns

One in three firms overshot AI budgets last year, yet only 8% track revenue or productivity gains, exposing weak returns.

By Joseph Gabriel Lagonsin • 5 min read • Last week
IBM study finds Canadian firms face widening AI control gap
Data Protection

IBM study finds Canadian firms face widening AI control gap

IBM research shows Canadian organisations are expanding AI use while governance, workforce skills and oversight struggle to keep pace.

By Sean Mitchell • 3 min read • Last week
The replacement story is sabotaging government's AI rollout
Robotics

The replacement story is sabotaging government's AI rollout

Human judgment is already being squeezed out of public-sector AI use, raising the risk of bland decisions that miss crises and erode trust.

By Jonathan Aberman • 5 min read • Last week
Bentley teams up with Capgemini on digital overhaul
Data Analytics

Bentley teams up with Capgemini on digital overhaul

The carmaker aims to streamline production and back-office systems as it pushes data and AI into its Crewe Dream Factory project.

By Mark Tarre • 3 min read • Last week