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Gartner warns agentic AI threatens $234bn SaaS spend
Software-as-a-Service

Gartner warns agentic AI threatens $234bn SaaS spend

Enterprise buyers could shift billions from seat licences as agentic AI is set to undercut up to 20% of SaaS spending by 2030.

By Sean Mitchell • 4 min read • Last week
8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Last week
Agentic AI creates enterprise challenge beyond LLM boom
Software-as-a-Service

Agentic AI creates enterprise challenge beyond LLM boom

Enterprises face rising costs and governance gaps as thousands of AI agents begin operating alongside staff across multiple systems.

By David Shilovsky • 5 min read • Last week
Cisco outlines people-first AI strategy for workforce shift
Digital Transformation

Cisco outlines people-first AI strategy for workforce shift

Cisco says AI adoption needs cultural change, skills investment and human oversight as companies reshape work, learning and internal tools.

By Mark Tarre • 7 min read • Last week
Amazon Web Services adds ACME support to Certificate Manager
DevOps

Amazon Web Services adds ACME support to Certificate Manager

Shorter certificate lifecycles could force more renewals onto automation, as AWS now lets customers issue and renew TLS certificates through ACME.

By Sean Mitchell • 4 min read • Last week
CrayonIQ says APAC CX buying shifts to AI strategy
Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • Last week
CorPlan launches CoreEPM: Rapid return AI-powered Business Intelligence
Software-as-a-Service

CorPlan launches CoreEPM: Rapid return AI-powered Business Intelligence

By replacing spreadsheets and manual finance work, the new platform aims to cut months-long implementation times and free staff for higher-value tasks.

By Donovan Jackson • 5 min read • Last week
Logicalis wins Microsoft Frontier Partner, Copilot status
Digital Transformation

Logicalis wins Microsoft Frontier Partner, Copilot status

The status should help Logicalis win more AI deployment work as organisations move from pilots to wider use of Microsoft tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Nvidia launches vision AI agent blueprints for industry
Smart Cities

Nvidia launches vision AI agent blueprints for industry

Shortages of training data and engineering effort are slowing industrial vision AI projects, prompting Nvidia to package reusable blueprints for developers.

By Mark Tarre • 5 min read • Last week
LG sets up robotics centre under CEO to boost expansion
Manufacturing

LG sets up robotics centre under CEO to boost expansion

Direct reporting to the Chief Executive Officer is designed to speed LG's push into factory automation, service robots and home robotics.

By Sofiah Nichole Salivio • 3 min read • Last week
AutoRek updates ARIA to cut reconciliation work 95%
Fintech

AutoRek updates ARIA to cut reconciliation work 95%

Financial institutions could cut manual matching by 95% as the updated system also shortens routine reconciliation setup to under 30 minutes.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Automation stories

NVIDIA expands US AI manufacturing with partner network
Semiconductors

NVIDIA expands US AI manufacturing with partner network

NVIDIA says US AI demand will add USD $485 billion to GDP in 2026 as it expands chip, systems and data centre manufacturing.

By Mark Tarre • 6 min read • Last week
Cisco powers U.S. Open with secure event networking
Unified Communications

Cisco powers U.S. Open with secure event networking

Reliable Wi-Fi and cyber security helped organisers keep broadcasts, ticketing and fan services running at the U.S. Open.

By Mark Tarre • 5 min read • Last week
What does 'winning with Webex' mean for partners?
Software-as-a-Service

What does 'winning with Webex' mean for partners?

Partners are already seeing stronger pipeline conversion and margins as Webex turns existing bases into a simpler route to growth.

By Will Morey • 5 min read • Last week
US factory workers face widespread communication gaps
Digital Transformation

US factory workers face widespread communication gaps

Most factory staff are hearing safety and policy changes only after they take effect, heightening the risk of delays, injuries and resignations.

By Joseph Gabriel Lagonsin • 4 min read • Last week
HiBob wins HR Pacesetter award for AI transformation
Software-as-a-Service

HiBob wins HR Pacesetter award for AI transformation

Roughly 95% of employees now use AI weekly at the London-based HR software group, as its internal rollout wins industry recognition.

By Sean Mitchell • 4 min read • Last week
Livingston James promotes Mark Lewis to Chief Executive
Data Analytics

Livingston James promotes Mark Lewis to Chief Executive

Employee-owned Livingston James is keeping succession internal as it expands into specialist finance and overseas markets amid firm demand.

By Karen Joy Bacudo • 5 min read • Last week