The Ultimate Guide to Unified Communications
A curated Asian edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Asian Unified Communications News
Regional stories with direct local relevance
Snom signs Malaysia distribution deal with Telediant
Malaysian businesses should get faster access to Snom's IP phones and conferencing gear as Telediant takes on distribution and support.
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EY & Lalamove team up on Hong Kong drone logistics
Hong Kong's low-altitude economy could gain new momentum as the pair map out drone-and-road delivery models for major enterprise clients.
Circles.Life launches Live Unhinged brand campaign
In Singapore's crowded mobile market, Circles.Life is betting AI tools, cashback and lifestyle perks will help it stand out from rivals.
MWC Shanghai adds AgiBot, Siemens & Vodafone speakers
Visitors will see AI, robotics and Formula E showcases as MWC Shanghai broadens beyond telecoms to industrial tech and startups.
From humanoid robots to satellite convergence, MWC26 Shanghai previews the next phase of mobile innovation
Satellite links and embodied AI are pushing mobile networks beyond coverage, with MWC26 Shanghai spotlighting a more integrated industry shift.
Singapore Space Lab launched to boost commercial sector
The facility aims to turn satellite and geospatial tools into commercial gains for Southeast Asian industries as space activity expands.
Analyst Insights
Research and market analysis connected to Unified Communications
Dell launches 43-inch 4K huddle conferencing monitor
8x8 revenue hits record as AI adoption more than doubles
HP unifies collaboration tools in hybrid work push
8x8 launches Resolve for deskless workforce alerts
Proximus Global rises to Gartner CPaaS leaders group
Reviews
Expert Columns
AI in action: From conversations to real business outcomes
Enterprise leaders seek clarity over complexity in AI
Navigating Asia's Digital Infrastructure: The Strategic Role of Hong Kong in Global Cloud and AI Expansion
Completing the 5G journey: Why APAC's 6G ambition depends on what we do next
From humanoid robots to satellite convergence, MWC26 Shanghai previews the next phase of mobile innovation
Japan's digital leap: From cautious adopter to confident standards setter
Don't rule yourself out of a career in STEM
Female representation in AI is a win-win situation for businesses
Why 'Give to Gain' needs to stop being a women's virtue and start being a business model
This International Women's Day, lean on proof (of skill, of impact and of potential)
Interviews
Interviews and video coverage from the network
Recent Unified Communications News
AnywhereNow teams with Meridian IT on Microsoft Teams
Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.
Epiris agrees GBP £1.015 billion cash deal for Gamma
Shareholders are being offered a 53% premium as the private equity firm's bid values the communications provider at GBP £1.079 billion.
8x8 adds Krisp voice AI tools to contact centre suite
Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.
8x8 expands AI tools across business beyond contact centre
The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.
Eltropy to showcase AI focus at autumn credit union events
Credit unions face rising pressure to modernise service and cut manual work, with AI now moving into lending, collections and contact centres.
Adobe brings Acrobat PDF tools to WhatsApp Web & Windows
WhatsApp Web and Windows users can now review PDFs in-chat, reducing the need to download files as Adobe targets workplace document sharing.
Vonage wins a Merit Award for Identity Insights API
Rising fraud pressure is boosting demand for mobile-network identity checks that cut account takeover risk without slowing sign-ups.
Vonage launches Okta authentication suite to curb fraud
Enterprises using Okta may gain stronger checks against SIM swap fraud and inflated traffic as Vonage packages SMS and voice authentication.
Cisco & McLaren extend partnership across racing & AI
The renewed deal will keep Cisco's networking and security tools embedded in McLaren's race operations as the teams push into AI.
Yealink opens Singapore global headquarters & centre
The expansion will bolster Yealink's Asia-Pacific support and cloud operations as multinationals redraw regional bases, with Singapore gaining more tech jobs.
8x8 launches AI Routing for broader customer service
Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.
Owl Labs launches subscription service for hybrid devices
IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.
Zendesk contact centre voice passes 100 contact centers customers
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
Transatel, Docomo & Zscaler launch IoT security service
Enterprises linking thousands of low-power devices across borders can now secure them without VPNs or on-device agents in Japan.
Zoom adds AI tools for office spaces & meeting rooms
Meeting-room decisions will now flow into follow-up work more easily as Zoom rolls out AI capture, signage and camera tools for offices.
Small Cell Forum crowns 2026 Mobile Network Awards
Public safety, enterprise mobility and neutral host deployments were among the winners as the forum highlighted live commercial use of small-cell technology.
8x8 adds real-time translation and model choice to AI Studio
Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.
Genesys honours Nexon & QPC in APAC partner awards
The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.
Shure & Zoom launch IntelliMix kits for Zoom Rooms
Clearer audio and simpler rollouts are set to help schools and businesses equip Zoom Rooms for hybrid meetings and AI tools.
Snom launches D895M flagship desk phone for offices
The handset targets hybrid workplaces with Wi-Fi, DECT and encrypted calling, aiming to simplify office communications and bolster security.
Job Moves
SleekFlow appoints Gao Lei as new CTO to drive tech strategy
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Google Cloud appoints Patrick Wee as Country Manager for Malaysia
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Princeton Digital Group Names Matthias Vukovich as Chief Investment Officer
Emily Tan appointed as Thales Singapore head
