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OpenText brings AI tools to AWS European Sovereign Cloud
Data Protection

OpenText brings AI tools to AWS European Sovereign Cloud

OpenText will put content, security and service management tools on AWS's European Sovereign Cloud, targeting EU customers with strict data rules.

By Sean Mitchell • 4 min read • Last month
Freshworks names Vahalia to lead global partner push
Software-as-a-Service

Freshworks names Vahalia to lead global partner push

Freshworks appoints Kuntal Vahalia as Senior Vice President, Global Channels and Alliances, as it deepens partner ties to win more enterprise business.

By Sofiah Nichole Salivio • 4 min read • Last month
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.

By Catherine Knowles • 3 min read • Last month
Oracle launches agentic apps across Fusion Cloud suite
Customer Relationship Management

Oracle launches agentic apps across Fusion Cloud suite

Oracle unveils 25 AI-powered apps across finance, HR and customer service, as it pushes agentic software deeper into core business workflows.

By Mark Tarre • 5 min read • Last month
ServiceNow makes AI standard across entire platform
Digital Transformation

ServiceNow makes AI standard across entire platform

ServiceNow has made AI a standard feature across its platform, adding new tools for enterprise customers in Canada and beyond.

By Sean Mitchell • 4 min read • Last month
KPMG says executives see managed services as key to AI
Digital Transformation

KPMG says executives see managed services as key to AI

Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.

By Shannon Williams • 4 min read • Last month
DXC & Servicenow launch agentic AI internal testbed
Digital Transformation

DXC & Servicenow launch agentic AI internal testbed

DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.

By Sean Mitchell • 4 min read • Last month
N-able adds Zensec & Atomatik to alliance programme
Data Protection

N-able adds Zensec & Atomatik to alliance programme

N-able widens Technology Alliance Program with Zensec and Atomatik, adding incident response services and workflow automation for managed service providers.

By Sean Mitchell • 3 min read • Last month
Freshworks boosts Freshservice with live asset mapping
Digital Transformation

Freshworks boosts Freshservice with live asset mapping

Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.

By Sean Mitchell • 4 min read • Last month
Kyndryl launches agentic AI service management toolkit
Data Protection

Kyndryl launches agentic AI service management toolkit

Kyndryl unveils a governance toolkit to help firms supervise autonomous AI agents across IT operations, as enterprises move beyond pilot projects.

By Sean Mitchell • 4 min read • Last month
Salesforce adds Slackbot features to boost CRM work
Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.

By Mark Tarre • 4 min read • Last month
TeamViewer tops one million AI remote support sessions
Software-as-a-Service

TeamViewer tops one million AI remote support sessions

TeamViewer says its AI-driven support tools have passed one million sessions as it seeks to turn troubleshooting data into faster IT fixes.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Liquibase launches database governance tools for enterprise
DevOps

Liquibase launches database governance tools for enterprise

Liquibase rolls out AI-backed database governance and deployment connectors for ServiceNow, GitHub, Harness and Terraform to improve auditability.

By Catherine Knowles • 3 min read • Wed, 1st Apr 2026
JFrog & iZeno expand AI security tools in Southeast Asia
Customer Relationship Management

JFrog & iZeno expand AI security tools in Southeast Asia

JFrog teams up with iZeno to bring software supply chain and AI governance tools to Southeast Asian enterprises amid rising compliance demands.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026

Stories from Other Regions

Service management stories

ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

ServiceNow research finds customers want faster, more empathetic support, but fragmented systems and mismatched AI priorities are frustrating service teams.

By Sofiah Nichole Salivio • 4 min read • Last month
Pia joins Pax8 Marketplace with AI help desk automation
Digital Transformation

Pia joins Pax8 Marketplace with AI help desk automation

Pia joins Pax8 Marketplace, giving MSPs direct access to AI-led help desk automation aimed at cutting repetitive service desk work and easing margin pressure.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Argenbright Security picks Totalmobile for UK workforce
Digital Transformation

Argenbright Security picks Totalmobile for UK workforce

Argenbright Security turns to Totalmobile software to sharpen real-time scheduling, staffing control and compliance across its UK security operations.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026