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Service management Stories - Page 10

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Service management stories

The operational backbone of modern organisations is being reimagine
Customer Relationship Management

The operational backbone of modern organisations is being reimagine

AI is evolving beyond ERP and CRM tools to become the operational backbone, integrating systems and automating workflows across organisations by 2026.

By Vab Mittal • 5 min read • Mon, 24th Nov 2025
OpenText adds AI Data Platform to unify secure enterprise data
Hybrid Cloud

OpenText adds AI Data Platform to unify secure enterprise data

OpenText has launched the AI Data Platform to securely unify and manage enterprise data, enhancing AI accuracy and integration across industries.

By Jake MacAndrew • 3 min read • Thu, 20th Nov 2025
monday.com tops Gartner report for vision & execution in 2025
Customer Relationship Management

monday.com tops Gartner report for vision & execution in 2025

monday.com leads the 2025 Gartner Magic Quadrant for Collaborative Work Management, topping both vision and execution for the first time.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
Freshworks grows AI revenue & launches non-IT service solution
Digital Transformation

Freshworks grows AI revenue & launches non-IT service solution

Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.

By Melvin Hipolito • 4 min read • Fri, 7th Nov 2025
DXC unveils Xponential to guide enterprises on AI adoption at scale
Digital Transformation

DXC unveils Xponential to guide enterprises on AI adoption at scale

DXC Technology launches Xponential, a framework designed to help global enterprises accelerate and scale AI adoption with security and governance integrated.

By Catherine Knowles • 5 min read • Thu, 30th Oct 2025
Dynatrace & ServiceNow join forces to advance autonomous IT
Digital Transformation

Dynatrace & ServiceNow join forces to advance autonomous IT

Dynatrace and ServiceNow have partnered to boost autonomous IT, combining AI to enhance automation and proactive management for enterprise IT operations.

By Melvin Hipolito • 3 min read • Tue, 28th Oct 2025
Generative AI adoption cuts IT incident times by nearly a third
Unified Communications

Generative AI adoption cuts IT incident times by nearly a third

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.

By Jed Nykolle Harme • 3 min read • Wed, 22nd Oct 2025
Qualys upgrades ETM platform with AI identity & threat tools
Advanced Persistent Threat Protection

Qualys upgrades ETM platform with AI identity & threat tools

Qualys upgrades its Enterprise TruRisk Management platform with AI-driven identity security, threat prioritisation, and exploit validation to tackle complex cyber risks.

By Sean Mitchell • 4 min read • Thu, 16th Oct 2025
ScienceLogic launches Skylar suite to unify AI & automation for IT
Disaster Recovery

ScienceLogic launches Skylar suite to unify AI & automation for IT

ScienceLogic unveils its Skylar suite, unifying AI, automation, compliance and observability to boost IT operations and accelerate incident response.

By Catherine Knowles • 3 min read • Thu, 9th Oct 2025
IFS names Mihita Podobnik Chief People Officer for global AI push
Human Capital Management

IFS names Mihita Podobnik Chief People Officer for global AI push

IFS appoints Mihita Podobnik as Chief People Officer to lead global people strategy during its international expansion in Industrial AI.

By Jed Nykolle Harme • 3 min read • Wed, 1st Oct 2025

Stories from Other Regions

Service management stories

Orient Technologies opens Turbe centre with AI-powered SOC & NOC
Security Information and Event Management

Orient Technologies opens Turbe centre with AI-powered SOC & NOC

Orient Technologies has launched a new Turbe centre in Navi Mumbai, featuring AI-powered SOC and NOC to enhance 24/7 IT monitoring and cybersecurity services.

By Kaleah Salmon • 2 min read • Thu, 4th Dec 2025
Westcon-Comstor expands NZ portfolio with Ivanti agreement
Firewalls

Westcon-Comstor expands NZ portfolio with Ivanti agreement

Westcon-Comstor has partnered with Ivanti to distribute its IT and security software across New Zealand, enhancing offerings for local channel partners.

By Sean Mitchell • 2 min read • Wed, 3rd Dec 2025
Allett Mowers streamlines operations with new cloud ERP system
Document Management

Allett Mowers streamlines operations with new cloud ERP system

Allett Mowers has adopted Infor CloudSuite Industrial cloud ERP, cutting order lead times from 12 to four weeks while boosting productivity and customer service.

By Melvin Hipolito • 4 min read • Wed, 19th Nov 2025
Deskpro launches private AI help desk for regulated industries
Public Cloud

Deskpro launches private AI help desk for regulated industries

Deskpro unveils AI help desk tailored for regulated sectors, enabling on-premise deployment to meet strict data sovereignty and compliance needs.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
SIAM Body of Knowledge refresh brings AI, skills & guidance
Unified Communications

SIAM Body of Knowledge refresh brings AI, skills & guidance

The 2025 refresh of the global SIAM Body of Knowledge adds AI, skills, and guidance to help organisations manage complex, multi-vendor service ecosystems effectively.

By Sean Mitchell • 4 min read • Tue, 4th Nov 2025
Totalmobile & MACS EU to modernise UK & EU field operations
Digital Transformation

Totalmobile & MACS EU to modernise UK & EU field operations

Totalmobile partners with MACS EU to modernise field operations for UK and EU industries, boosting efficiency and compliance with integrated digital solutions.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
CRI Advantage earns Elite Partner status in ServiceNow programme
Digital Transformation

CRI Advantage earns Elite Partner status in ServiceNow programme

CRI Advantage has earned Elite Partner status in the ServiceNow Partner Programme, boosting its ability to deliver advanced IT service and digital transformation solutions.

By Kaleah Salmon • 3 min read • Wed, 8th Oct 2025