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Singapore Airlines partners with Salesforce for AI service
Customer Experience

Singapore Airlines partners with Salesforce for AI service

Singapore Airlines has teamed up with Salesforce to enhance customer service with AI, integrating various technologies to improve service efficiency and personalisation.

By Kaleah Salmon • 2 min read • Tue, 18th Mar 2025

Global Stories

Okta launches new tools to secure AI & digital identities
Privileged Access Management

Okta launches new tools to secure AI & digital identities

Okta has launched new features aimed at bolstering security for AI agents and non-human identities, addressing challenges arising from generative AI integration.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025
Amazon Q Business launches in AWS's Sydney region
Digital Transformation

Amazon Q Business launches in AWS's Sydney region

Amazon Web Services has launched its generative AI assistant, Amazon Q Business, in the AWS Asia Pacific (Sydney) Region to enhance workplace productivity.

By Sean Mitchell • 4 min read • Sun, 6th Apr 2025
CData launches integration accelerator for Microsoft Fabric
Data Analytics

CData launches integration accelerator for Microsoft Fabric

CData Software has launched a Microsoft Fabric Integration Accelerator, enhancing connectivity to over 270 data sources, aimed at resolving integration challenges.

By Kaleah Salmon • 2 min read • Fri, 4th Apr 2025
AI agents crucial to app development in APAC, says report
Customer Relationship Management

AI agents crucial to app development in APAC, says report

Salesforce's latest report reveals over 80% of APAC software leaders see AI agents as vital for app development, highlighting a shift towards low-code tools.

By Catherine Knowles • 3 min read • Thu, 3rd Apr 2025
Salesforce launches Agentforce 2dx to optimise AI workflows
Digital Transformation

Salesforce launches Agentforce 2dx to optimise AI workflows

Salesforce has rolled out Agentforce 2dx, a cutting-edge digital labour platform that integrates AI agents into business workflows for enhanced efficiency.

By Shannon Williams • 4 min read • Thu, 6th Mar 2025
Salesforce debuts AgentExchange for digital labour market
Marketing Technologies

Salesforce debuts AgentExchange for digital labour market

Salesforce has launched AgentExchange, a marketplace for its Agentforce platform, engaging over 200 partners to enhance AI agent functionalities.

By Sean Mitchell • 3 min read • Thu, 6th Mar 2025
Avalara unveils updated connector for Salesforce Revenue Cloud
Marketing Technologies

Avalara unveils updated connector for Salesforce Revenue Cloud

Avalara has unveiled its updated connector for Salesforce's Revenue Cloud, now available on the Salesforce AppExchange, enhancing tax compliance for businesses.

By Sean Mitchell • 2 min read • Tue, 4th Mar 2025
TCS & Salesforce team up to boost AI for manufacturers
Customer Relationship Management

TCS & Salesforce team up to boost AI for manufacturers

Tata Consultancy Services has teamed up with Salesforce to boost AI capabilities for manufacturers, launching initiatives to enhance sales and customer experience.

By Sean Mitchell • 3 min read • Fri, 28th Feb 2025
ANZ executives focus on agentic AI to boost productivity
Customer Experience

ANZ executives focus on agentic AI to boost productivity

A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

By Sean Mitchell • 3 min read • Thu, 27th Feb 2025
Salesforce announces winners of 2024 ANZ Partner Awards
Marketing Technologies

Salesforce announces winners of 2024 ANZ Partner Awards

Salesforce has unveiled the winners of its 2024 ANZ Partner of the Year Awards, highlighting exceptional contributions from partners across Australia and New Zealand.

By Sean Mitchell • 3 min read • Wed, 26th Feb 2025

Stories from Other Regions

AI Energy Score unveiled for sustainable AI development
Unified Communications

AI Energy Score unveiled for sustainable AI development

Salesforce has launched the AI Energy Score, a benchmarking tool aiming to enhance transparency and sustainability in AI models, enabling energy-efficient choices.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
AI agents poised to enhance Canadian government services
Digital Transformation

AI agents poised to enhance Canadian government services

A Salesforce report reveals Canadians waste over 30 hours yearly on government services, highlighting calls for improved efficiency and AI-assisted support.

By Catherine Knowles • 3 min read • Fri, 4th Apr 2025
AI trust varies among New Zealand financial service users
Marketing Technologies

AI trust varies among New Zealand financial service users

A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.

By Kaleah Salmon • 2 min read • Mon, 31st Mar 2025
Codeless Platforms wins SAP award for EMEA North again
Marketing Technologies

Codeless Platforms wins SAP award for EMEA North again

Codeless Platforms has secured the SAP Business One Regional ISV of the Year award for EMEA North for the second straight year, showcasing its acclaimed BPA Platform.

By Kaleah Salmon • 2 min read • Thu, 27th Mar 2025
UK organisations face significant rise in phishing threats
Malware

UK organisations face significant rise in phishing threats

The latest report from KnowBe4 reveals a 17.3% rise in phishing threats and a sharp increase in ransomware attacks, highlighting evolving cyber risks for 2025.

By Sean Mitchell • 2 min read • Mon, 24th Mar 2025
Salesforce & TripADeal unveil AI-enhanced travel showcase
Customer Experience

Salesforce & TripADeal unveil AI-enhanced travel showcase

A recent YouGov survey reveals that 59% of Australian travellers crave personalised travel experiences, sparking innovation from TripADeal and Salesforce.

By Shannon Williams • 4 min read • Sun, 16th Mar 2025