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Oracle NetSuite rolls out AI tools across Australia
Data governance

Oracle NetSuite rolls out AI tools across Australia

Retailers in Australia and New Zealand will get new AI tools as the software maker says the update can cut manual work and complexity.

By Joseph Gabriel Lagonsin • 4 min read • Today
AI shopping assistants triple traffic, hitting retailers
Large Language Models

AI shopping assistants triple traffic, hitting retailers

Retailers face a fresh holiday-season test as agentic assistants surge, with Forter seeing orders from them more than triple in a month.

By Sean Mitchell • 4 min read • Yesterday
Suppliers back traceability & origin verification
Manufacturing

Suppliers back traceability & origin verification

Suppliers are increasingly embracing traceability, with more than 85% saying transparency matters as brands face tougher scrutiny over sourcing claims.

By Sean Mitchell • 4 min read • Yesterday
Castles expands Smart Volution support for Register
Payment Technologies

Castles expands Smart Volution support for Register

Merchants using the combined system can now get hardware, payment and EPOS issues handled through one support channel, cutting vendor hand-offs.

By Sean Mitchell • 4 min read • Yesterday
Accenture buys Sagacity to boost customer intelligence
Data Analytics

Accenture buys Sagacity to boost customer intelligence

The deal adds more than 140 specialists as consulting groups race to turn customer data and AI into growth, retention and service gains.

By Mara Sugue • 3 min read • Yesterday
Australians cut Christmas spending as cost pressures rise
eCommerce

Australians cut Christmas spending as cost pressures rise

Cost-of-living pressure is pushing most shoppers to trim gifts, decorations and dining out, with Black Friday sales adding extra strain.

By Karen Joy Bacudo • 5 min read • Yesterday
PHP flaws trigger outage fears & retail fraud warnings
Phishing

PHP flaws trigger outage fears & retail fraud warnings

Millions of sites may need urgent patching after critical PHP bugs raised fears of outages, data theft and account fraud ahead of peak shopping.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Retail stories

ChatGPT & Perplexity enter most-scraped sites ranking
Generative AI

ChatGPT & Perplexity enter most-scraped sites ranking

Businesses are now tracking how AI answers mention them, as ChatGPT and Perplexity accounted for 24% of scraping requests in Decodo's top 10.

By Joseph Gabriel Lagonsin • 5 min read • Today
Holiday-Ready Retail: 5 Ways to Improve Customer Data Quality
Customer Relationship Management

Holiday-Ready Retail: 5 Ways to Improve Customer Data Quality

Cleaner customer records can cut undeliverables, reduce wasted marketing spend and help retailers deliver smoother holiday orders and campaigns.

By Greg Brown • 5 min read • Today
Sherwen warns AI readiness needs customer adoption
Digital Transformation

Sherwen warns AI readiness needs customer adoption

Consumer trust could decide whether AI projects pay off, as Sherwen Studios says technical readiness alone does not guarantee adoption.

By Sofiah Nichole Salivio • 4 min read • Today
Accenture buys Sagacity to boost customer intelligence
Data Analytics

Accenture buys Sagacity to boost customer intelligence

The deal adds more than 140 specialists as Accenture tries to turn customer data and AI tools into measurable gains in retention and revenue.

By Sean Mitchell • 3 min read • Yesterday
UK retailers miss key AI shopping data, audit finds
Large Language Models

UK retailers miss key AI shopping data, audit finds

The gaps could leave products invisible to AI shopping agents as they compare and recommend items, with 41% of retailers missing structured data.

By Regine Laguilles • 4 min read • Yesterday
UK consumers more frustrated by AI customer service
Customer Experience

UK consumers more frustrated by AI customer service

Six in 10 UK respondents said AI customer service was frustrating, with handovers to human staff proving a particular weak point.

By Regine Laguilles • 4 min read • Yesterday
No 'ticking clock' keeps shoppers in town on Blenheim's Free Parking Friday
Shopping

No 'ticking clock' keeps shoppers in town on Blenheim's Free Parking Friday

Shoppers lingered longer in central Blenheim on Friday, as a one-off free parking day eased pressure to rush and drew praise from locals.

By Kira Carrington • 3 min read • Yesterday
Centrical launches AI workforce orchestration system
Customer Relationship Management

Centrical launches AI workforce orchestration system

It is aimed at large employers seeking clearer returns from AI by linking strategy, training and frontline actions across people and agents.

By Mara Sugue • 4 min read • Last week
Walmart Business expands TreviPay invoice payments
Risk & Compliance

Walmart Business expands TreviPay invoice payments

Eligible buyers can now use net 30-day terms and approved spending controls in stores and online, after a wider rollout from the pilot.

By Karen Joy Bacudo • 4 min read • Last week
Checkout.com expands into in-person payments with Mollie
Fintech

Checkout.com expands into in-person payments with Mollie

Merchants can now use one acquiring partner for shop and online sales as the new service rolls out first in the UK and EEA.

By Karen Joy Bacudo • 4 min read • Last week