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Real-Time Interaction Management (RTIM) stories

Piwik PRO launches real-time dashboards for analytics suite
Data Analytics

Piwik PRO launches real-time dashboards for analytics suite

Piwik PRO launches real-time dashboards in its Analytics Suite, offering 10-second data updates for swift insights—key for publishers aiming to boost traffic and engagement.

By Sean Mitchell • 2 min read • Tue, 30th Jul 2024
SenSen leads in live awareness tech for smart cities & AI
Smart Cities

SenSen leads in live awareness tech for smart cities & AI

Live awareness technology is revolutionising smart cities and businesses by enhancing real-time data accuracy. SenSen.ai's SenDISA platform exemplifies this leap, using advanced Data Fusion for diverse applications.

By Sean Mitchell • 3 min read • Fri, 24th May 2024
SAS named leader in Forrester Wave for real-time interaction management
Customer Experience

SAS named leader in Forrester Wave for real-time interaction management

SAS Customer Intelligence 360 achieves top status in The Forrester Wave: Real-Time Interaction Management, Q1 2024, reinforcing its crucial role in delivering hyper-personalised customer experiences.

By Tom Raynel • 3 min read • Mon, 4th Mar 2024
NICE named a leader in 2023 Frost & Sullivan report
Unified Communications

NICE named a leader in 2023 Frost & Sullivan report

NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.

By Kaleah Salmon • 3 min read • Mon, 28th Aug 2023
Forrester names Pega a Leader in CRM Solutions 2022 report
EduTech

Forrester names Pega a Leader in CRM Solutions 2022 report

Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.

By Zach Thompson • 3 min read • Tue, 2nd Aug 2022
Forrester recognises Cheetah Digital as 'Strong Performer'
Marketing Technologies

Forrester recognises Cheetah Digital as 'Strong Performer'

Forrester has recognised Cheetah Digital as a 'Strong Performer' in its The Forrester Wave: Email Marketing Service Providers report for Q1 2022.

By Zach Thompson • 3 min read • Thu, 28th Apr 2022
Video: 10 Minute IT Jams - Who is Hazelcast?
Hybrid Cloud

Video: 10 Minute IT Jams - Who is Hazelcast?

Hazelcast is an in-memory computing platform that enables organisations to leverage memory resources for data at rest and in motion.

By Nick Forrester • 5 min read • Wed, 15th Sep 2021
Pega acquires speech analytics firm Qurious.io
Customer Relationship Management

Pega acquires speech analytics firm Qurious.io

Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.

By Sara Barker • 2 min read • Wed, 13th Jan 2021
Forrester names Pega 'Leader' in interaction management
Customer Relationship Management

Forrester names Pega 'Leader' in interaction management

Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.

By Staff Writer • 3 min read • Fri, 23rd Oct 2020
Pegasystems now ten-time Leader in CRM Magic Quadrant
Customer Relationship Management

Pegasystems now ten-time Leader in CRM Magic Quadrant

Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.

By Ben Moore • 2 min read • Tue, 18th Jun 2019
Forrester: Pegasystems a Leader in real-time interaction management
Customer Relationship Management

Forrester: Pegasystems a Leader in real-time interaction management

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

By Ben Moore • 2 min read • Thu, 7th Mar 2019
Teradata recognised as leader in Real-Time Interaction Management
Data Analytics

Teradata recognised as leader in Real-Time Interaction Management

Teradata Marketing Applications has been named a leader in Real-Time Interaction Management by research firm Forrester.

By Shannon Williams • 2 min read • Tue, 4th Aug 2015