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Process automation stories

ServiceNow & Google Cloud widen AI agent partnership
Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.

By Sean Mitchell • 4 min read • Last month
GE Appliances rolls out 800 AI agents across operations
Manufacturing

GE Appliances rolls out 800 AI agents across operations

Live production data is helping the appliance maker cut downtime and backorders, with AI agents now embedded across its operations network.

By Mark Tarre • 4 min read • Last month
EcoVadis deepens Google Cloud AI partnership for growth
Software-as-a-Service

EcoVadis deepens Google Cloud AI partnership for growth

More than 175,000 customers could see faster service as EcoVadis rolls out Gemini Enterprise tools to automate internal work and boost productivity.

By Mark Tarre • 4 min read • Last month
Tredence launches agentic AI suite with Google Cloud
Digital Transformation

Tredence launches agentic AI suite with Google Cloud

The suite is already running with customers in several markets, as Tredence and Google Cloud target enterprise AI projects stuck in pilot mode.

By Sean Mitchell • 4 min read • Last month
Cognizant launches Gemini Enterprise practice with Google
Unified Communications

Cognizant launches Gemini Enterprise practice with Google

Embedded engineers will help enterprises move generative AI from pilots into production as Cognizant deepens its Google Cloud partnership.

By Sean Mitchell • 4 min read • Last month
Cognizant & Google Cloud launch AI retail contact centre
Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Retailers are being pitched AI tools that can cut routine contact volumes while improving speed and continuity across channels for shoppers.

By Sean Mitchell • 4 min read • Last month
Tata Steel expands Google Cloud AI across global operations
Storage

Tata Steel expands Google Cloud AI across global operations

More than 300 AI agents are now cutting turnaround times, routine HR queries and maintenance delays across the steelmaker’s global operations.

By Sean Mitchell • 4 min read • Last month
Quantium launches Gemini Enterprise practice with Google
Data Analytics

Quantium launches Gemini Enterprise practice with Google

It will help large customers move AI agents from pilots to production on Google Cloud, as adoption of enterprise generative tools slows.

By Sean Mitchell • 4 min read • Last month
Funlab expands Dayforce rollout across three countries
Digital Transformation

Funlab expands Dayforce rollout across three countries

A single workforce system is now covering more than 2,500 staff across Australia, New Zealand and the US, easing compliance and reporting.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Parloa study finds big firms make customer contact hard
Unified Communications

Parloa study finds big firms make customer contact hard

Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.

By Shannon Williams • 4 min read • Last month
KPMG & Google Cloud launch AI agents for regulated sectors
Digital Transformation

KPMG & Google Cloud launch AI agents for regulated sectors

Compliance-heavy finance teams could cut manual pricing disputes as KPMG and Google Cloud roll out Gemini Enterprise tools at Cardinal Health.

By Sean Mitchell • 4 min read • Last month
Infosys expands Google Cloud tie-up for agentic AI
Data Analytics

Infosys expands Google Cloud tie-up for agentic AI

The deal could speed enterprise AI rollouts by packaging agentic tools for sectors from banking to healthcare, while deepening staff training.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Process automation stories

KPMG launches AI assistant for month-end financial close
Digital Transformation

KPMG launches AI assistant for month-end financial close

Month-end reporting could move faster for finance teams as a new assistant takes on routine close tasks while humans keep final sign-off.

By Karen Joy Bacudo • 4 min read • Last month
HBHR launches HRGenie Auto amid payroll error fears
Software-as-a-Service

HBHR launches HRGenie Auto amid payroll error fears

Payroll mistakes are already pushing some workers into debt, as HBHR says 61% of employees would quit if errors continued for six months.

By Shannon Williams • 4 min read • Last month
UK firms using AI assistants but multi-agent workflows lag
DevOps

UK firms using AI assistants but multi-agent workflows lag

Many UK businesses are adding AI admin as staff still check and correct outputs, with only 31% using multi-agent workflows.

By Shannon Williams • 4 min read • Last month
TenneT Netherlands deploys ReFlow for faster grid checks
Virtualisation

TenneT Netherlands deploys ReFlow for faster grid checks

Grid security checks at the Dutch operator now run at least ten times faster, easing congestion analysis and outage planning as demand grows.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Klarus launches AI consultancy to fix weak returns
Digital Transformation

Klarus launches AI consultancy to fix weak returns

Companies are under pressure to prove AI spend pays off, as many projects still stall before delivering measurable gains.

By Catherine Knowles • 4 min read • Last month