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Process automation stories

SS&C Blue Prism launches WorkHQ for governed AI agents
Manufacturing

SS&C Blue Prism launches WorkHQ for governed AI agents

Governance concerns are pushing regulated firms to demand audit trails and human oversight as AI agents move into live operations.

By Sean Mitchell • 4 min read • This month
Hyland named Leader in Gartner's 2026 document review
Document Management

Hyland named Leader in Gartner's 2026 document review

The ranking highlights growing demand for governed AI tools in regulated sectors, where document control and auditability are becoming critical.

By Sean Mitchell • 4 min read • This month
Infios launches AI agents for supply chain workflows
Software-as-a-Service

Infios launches AI agents for supply chain workflows

Orders and shipments can now be rebooked in minutes as Infios pushes AI deeper into live logistics systems amid persistent disruption.

By Catherine Knowles • 3 min read • This month
Wipro study finds firms struggle to prove AI value
Digital Transformation

Wipro study finds firms struggle to prove AI value

Most enterprises are still unable to link AI spending to business gains, with 87% investing faster than they can show results.

By Joseph Gabriel Lagonsin • 4 min read • This month
Salesforce launches Agentforce Operations for back office
Software-as-a-Service

Salesforce launches Agentforce Operations for back office

Businesses could cut back-office cycle times by up to 70% as Salesforce expands Agentforce into finance, supply chain and compliance.

By Catherine Knowles • 4 min read • This month
Nintex adds on-premises AI to K2 for regulated firms
Data Protection

Nintex adds on-premises AI to K2 for regulated firms

Regulated firms can now run AI inside existing workflow systems as Nintex’s latest K2 update keeps sensitive data off external services.

By Joseph Gabriel Lagonsin • 4 min read • This month
Optro launches MCP server for governed GRC data access
Data Protection

Optro launches MCP server for governed GRC data access

It aims to cut manual copying and pasting by letting AI assistants query live GRC records under existing user permissions.

By Sean Mitchell • 4 min read • Last month
PDQ adds software visibility tools & workflow integrations
IT Automation

PDQ adds software visibility tools & workflow integrations

IT teams can now spot missing and vulnerable software faster as PDQ expands inventory, package management and ticketing links.

By Sean Mitchell • 3 min read • Last month
Most firms using AI see little business value, survey
DevOps

Most firms using AI see little business value, survey

Most organisations are still seeing AI deliver productivity gains rather than revenue, as legacy systems and poor data hinder wider returns.

By Sean Mitchell • 4 min read • Last month
Sage buys Doyen AI to speed finance software rollout
Software-as-a-Service

Sage buys Doyen AI to speed finance software rollout

The move could cut costly rollout delays for finance teams, as Sage brings in-house AI that speeds data migration, mapping and configuration.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Process automation stories

Harmon cuts onboarding time 70% with Avetta overhaul
Digital Transformation

Harmon cuts onboarding time 70% with Avetta overhaul

The overhaul helped the mining freight operator win bigger contracts, as manual compliance gaps had been slowing growth and exposing safety risks.

By Sean Mitchell • 4 min read • This month
Canopy launches AI coworker for accounting automation
Customer Relationship Management

Canopy launches AI coworker for accounting automation

Accounting firms could cut admin bottlenecks as Canopy’s new AI tool handles onboarding, billing checks and document chasing inside its platform.

By Karen Joy Bacudo • 4 min read • This month
Transport & storage firms boost AI use by 11 points
Data Analytics

Transport & storage firms boost AI use by 11 points

Most firms still avoid the technology, but adoption in UK transport and storage has jumped to 27.1%, according to ONS data.

By Sean Mitchell • 6 min read • This month
OneAdvanced launches IQ AI platform for regulated sectors
Software-as-a-Service

OneAdvanced launches IQ AI platform for regulated sectors

Public sector and essential services could gain tighter AI controls as OneAdvanced’s IQ keeps data hosted in the UK and embeds governance rules.

By Sean Mitchell • 4 min read • This month
Doxis named Gartner leader for document management again
Document Management

Doxis named Gartner leader for document management again

Gartner's latest ranking boosts Doxis' appeal to enterprises seeking AI-ready document tools, as rivals race to automate information handling.

By Catherine Knowles • 3 min read • This month
Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Last month
ANS names Ali Mustoe-Playfair as Agentic Operations Chief
Digital Transformation

ANS names Ali Mustoe-Playfair as Agentic Operations Chief

The new post reflects a push to make AI adoption a business process, as the Manchester firm targets agent support for all staff by 2026.

By Sofiah Nichole Salivio • 4 min read • Last month
hivr.ai & Radisson roll out group booking automation
Digital Transformation

hivr.ai & Radisson roll out group booking automation

Hotel teams could cut hours of admin as Radisson starts using hivr.ai’s software to automate rooming lists across Europe.

By Sofiah Nichole Salivio • 4 min read • Last month