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Online shopping stories

Google adds Gemini-powered ads to AI search results
Personalisation

Google adds Gemini-powered ads to AI search results

Advertisers stand to gain new placements as Google pushes sponsored content into conversational search and AI-generated shopping advice.

By Sofiah Nichole Salivio • 4 min read • Last week
Merchants rush to adopt AI shopping agents, Ravelin finds
Data Protection

Merchants rush to adopt AI shopping agents, Ravelin finds

Most enterprise retailers now plan to use AI shopping agents, even as many say they are not ready for the fraud risks they bring.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Google launches Universal Cart for agent-led shopping
Data Privacy

Google launches Universal Cart for agent-led shopping

Shoppers may save time and miss fewer discounts as Google ties price tracking, compatibility checks and checkout across its apps.

By Mark Tarre • 4 min read • Last week
PriceMachine launches UK price comparison platform
eCommerce

PriceMachine launches UK price comparison platform

Shoppers in Britain now have another route to cheaper goods as a German price comparison group enters a crowded UK eCommerce market.

By Mark Tarre • 3 min read • Last week
Aramex portal gains 250,000 users as enquiries drop
Digital Transformation

Aramex portal gains 250,000 users as enquiries drop

Fewer calls about missing parcels are easing pressure on support teams as Aramex's self-service tracking portal attracts 250,000 users in six months.

By Sean Mitchell • 3 min read • This month
Bazaarvoice joins Shopify as Certified Technology Partner
Customer Experience

Bazaarvoice joins Shopify as Certified Technology Partner

Shopify merchants will get more control over reviews, regional content and fraud checks as Bazaarvoice deepens its role in the platform.

By Sean Mitchell • 3 min read • This month

Stories from Other Regions

Online shopping stories

Osprey London boosts checkout with Ingrid delivery platform
Customer Relationship Management

Osprey London boosts checkout with Ingrid delivery platform

The retailer shifted 90% of UK deliveries to cheaper services after adding carrier choice and more flexible checkout options for shoppers.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
DataDome launches waiting room to block bot traffic
Digital Transformation

DataDome launches waiting room to block bot traffic

The new system aims to stop automated agents from edging out genuine shoppers during peak ticketing and retail sales, amid UK regulatory scrutiny.

By Sofiah Nichole Salivio • 4 min read • Last week
Google expands Demand Gen tools for YouTube advertisers
eCommerce

Google expands Demand Gen tools for YouTube advertisers

Advertisers will gain more ways to turn creator content and product feeds into sales-focused YouTube campaigns as Google widens Demand Gen tools.

By Sean Mitchell • 3 min read • Last week
Chargebacks911 & acceptcards partner on UK disputes
Data Analytics

Chargebacks911 & acceptcards partner on UK disputes

UK merchants facing rising friendly fraud will gain access to tools aimed at cutting disputes and recovering revenue through the new tie-up.

By Karen Joy Bacudo • 4 min read • Last week
Irish SMEs gain from overseas sales & social commerce
Fintech

Irish SMEs gain from overseas sales & social commerce

Overseas buyers now account for 44% of online sales for surveyed Irish SMEs, as social commerce and AI reshape growth plans.

By Karen Joy Bacudo • 4 min read • Last week
Australian shoppers wary of social commerce security
Data Protection

Australian shoppers wary of social commerce security

Most Australian buyers say security fears, late deliveries and poor tracking are undermining social commerce, despite rising use of the channels.

By Sean Mitchell • 3 min read • Last week
Zip US teams with InComm on gift cards in instalments
Fintech

Zip US teams with InComm on gift cards in instalments

Shoppers can now spread the cost of gift cards in Zip's app, as buy now, pay later usage keeps widening across the US.

By Karen Joy Bacudo • 4 min read • Last week
Eebz launches AI models with GBP £10 million boost
Digital Transformation

Eebz launches AI models with GBP £10 million boost

The £10 million funding is meant to help brands cut eCommerce data errors, speed up insights and track SKU-level changes in real time.

By Mark Tarre • 4 min read • Last week
Why Australian eCommerce stores are losing revenue to competitors with weaker products but stronger backlinks
Unified Communications

Why Australian eCommerce stores are losing revenue to competitors with weaker products but stronger backlinks

Lower organic visibility is sending Australian eCommerce shoppers to pricier rivals, as Google rewards authority from credible backlinks over product quality.

By Dominic Vivarini • 5 min read • This month
UK shoppers wary of AI product images, survey finds
Digital Transformation

UK shoppers wary of AI product images, survey finds

Trust in online retail is at risk, with 72% of UK shoppers worried AI-generated product recommendations could mislead them.

By Sofiah Nichole Salivio • 4 min read • This month
Amazon June Prime Day set for record USD $27.6 billion
eCommerce

Amazon June Prime Day set for record USD $27.6 billion

A June timing shift and stronger competition in Britain may temper gains, even as the event is tipped to deliver USD $27.6 billion in US sales.

By Mark Tarre • 4 min read • This month
Aramex urges NZ firms to rethink parcel returns plans
Customer Experience

Aramex urges NZ firms to rethink parcel returns plans

NZ businesses may face more costly and less convenient parcel returns as NZ Post withdraws services from 142 urban partner stores.

By Sean Mitchell • 3 min read • This month