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Loyalty programmes Stories

Asian Stories

Loyalty programmes stories

Revolut adds foodpanda & ChatGPT Go perks in Singapore
Virtual Private Networks

Revolut adds foodpanda & ChatGPT Go perks in Singapore

Eligible Singapore users will get dining and AI perks as Revolut tries to make paid plans more compelling against rivals.

By Mark Tarre • 4 min read • Last week

Global Stories

Loyalty programmes stories

SAP Concur launches AI tools for travel & expenses
Software-as-a-Service

SAP Concur launches AI tools for travel & expenses

Finance teams could cut manual work and tighten oversight as SAP Concur rolls out AI tools for approvals, cards and meeting planning.

By Karen Joy Bacudo • 4 min read • Yesterday
South East Asia & India launch loyalty industry body
Customer Relationship Management

South East Asia & India launch loyalty industry body

The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.

By Karen Joy Bacudo • 4 min read • Last week
UK shoppers to spend GBP £17.9 billion in Golden Quarter
Personalisation

UK shoppers to spend GBP £17.9 billion in Golden Quarter

Shoppers are set to curb non-essential buying, even as Epsilon expects GBP £17.9 billion to be spent across the Golden Quarter.

By Sofiah Nichole Salivio • 4 min read • Last week
Radisson launches ChatGPT hotel app with Accenture
Digital Transformation

Radisson launches ChatGPT hotel app with Accenture

Travellers can now search more than 1,000 Radisson hotels in ChatGPT, as the group moves to defend direct bookings from online intermediaries.

By Mark Tarre • 4 min read • This month
Amex GBT adds AI tools across business travel platforms now
Data Analytics

Amex GBT adds AI tools across business travel platforms now

Travel managers will get real-time programme visibility and travellers more self-service options as Amex GBT broadens AI across its products.

By Sean Mitchell • 4 min read • This month
Fraud prevention for hospitality leaders: Tackling hotel booking fraud
Data Protection

Fraud prevention for hospitality leaders: Tackling hotel booking fraud

Earlier checks on contact details could curb fake reservations, cut chargebacks and free hotel staff before rooms are wrongly blocked.

By Bobby Joseph • 6 min read • Last month
Salt Edge invests in Sientia for loyalty data push
Data Protection

Salt Edge invests in Sientia for loyalty data push

The tie-up could help brands target shoppers using consented banking data as open banking moves further into loyalty and advertising.

By Karen Joy Bacudo • 4 min read • Last month
2026 holiday predictions: The evolving customer journey
Digital Transformation

2026 holiday predictions: The evolving customer journey

Rising fraud, shipping costs and AI-driven shopping are set to squeeze retailers' margins this holiday season unless customer data improves.

By Edmund Ng • 4 min read • Last month

Stories from Other Regions

Loyalty programmes stories

Synchrony & OpenAI launch discoverability & innovation tie-up
Data Protection

Synchrony & OpenAI launch discoverability & innovation tie-up

The tie-up could push financing offers and rewards directly into AI shopping, testing whether shoppers will use credit inside ChatGPT.

By Karen Joy Bacudo • 4 min read • Yesterday
PointsKash secures USD $100 million Hawk funding plan
Fintech

PointsKash secures USD $100 million Hawk funding plan

Expansion of PointsKash's kiosk and payments network will hinge on meeting milestones to unlock a further USD $65 million from Hawk Capital Advisors.

By Karen Joy Bacudo • 4 min read • 3 days ago
Citi buys Kard to boost card rewards & commerce media
Data Protection

Citi buys Kard to boost card rewards & commerce media

The bank can now tailor card offers and merchant-funded rewards for 70 million US cardmembers as it builds out its commerce media push.

By Karen Joy Bacudo • 4 min read • Last week
UK merchants want point-of-sale tech beyond payments
Software-as-a-Service

UK merchants want point-of-sale tech beyond payments

Merchants are prioritising stock, data and software links over card acceptance as point-of-sale systems become part of daily operations.

By Mark Tarre • 4 min read • Last week
B2Bpay links points to Luxury Escapes travel rewards
Fintech

B2Bpay links points to Luxury Escapes travel rewards

Australian businesses can now turn routine payments into holiday bookings, as B2Bpay adds Luxury Escapes redemptions to its points scheme.

By Karen Joy Bacudo • 4 min read • This month
Eftpos NZ launches biometric Victa terminals in rollout
Data Protection

Eftpos NZ launches biometric Victa terminals in rollout

Retailers could soon use terminals for age checks and identity verification, as New Zealand gets an early taste of Verifone's biometric rollout.

By Karen Joy Bacudo • 4 min read • Last month
B2Bpay urges firms to rethink card payments before ban
Fintech

B2Bpay urges firms to rethink card payments before ban

Businesses may see credit card rewards shrink as the Reserve Bank of Australia's surcharge ban and lower fees prompt banks to trim offers.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK firms embed AI in workflows but keep human control
Data Protection

UK firms embed AI in workflows but keep human control

Most UK enterprises now see AI boosting productivity, but 78% are keeping human approval points and guardrails in place.

By Sofiah Nichole Salivio • 4 min read • Last month