The Ultimate Guide to IT Automation
2023 edition
Overview
Many tasks associated with day-to-day IT service delivery are somewhat manual, repeatable and don’t require specific skills (such as provisioning or the early stages of incident management). These and other tasks can be automated, accelerating delivery and problem resolution, while reducing IT support staff workload and allowing a focus on higher-value tasks. IT Automation includes software, systems and tools, with configurable rules driving workflows and repeatable processes.
Analyst reports

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Infovista on SaaS
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Forrester Research on SaaS
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IDC on PaaS
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Why IT operations are evolving in a multi-cloud environ...
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By Laurent Descout of Neo
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By Russ Cohn of OCR Labs Global
Why fraud teams are investing in AI-powered ID checks
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By Lorraine Sinnott of Lánluas Consulting
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More expert columns

By Simon Haighton-Williams of The Adaptavist Group
ChatGPT's AI revolution has enterprises rethinking thei...
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By Kam Zulawski of Dynatrace
Retailers must change how they manage customer experien...
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By Adrian Akers of TrustQuay
The case for automating business processes
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By Adrian Smith of Lumify
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