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Freshworks enhances its AI-powered Omnibot
Robotics

Freshworks enhances its AI-powered Omnibot

Freshworks launches AI-powered predictive engagement engine that provides proactive insights for sales and support teams.

By Staff Writer • 3 min read • Mon, 29th Apr 2019
Freshworks launches first APAC data center in Sydney
Freshdesk

Freshworks launches first APAC data center in Sydney

Freshworks has launched its first Asia-Pacific data center in Sydney, enhancing security and meeting local data sovereignty and privacy requirements.

By Jacques-Pierre (JP) Dumas • 2 min read • Tue, 23rd Jan 2018
Freshworks launch messaging product for customer engagement
Customer Experience

Freshworks launch messaging product for customer engagement

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

By Patrick Martlew • 2 min read • Mon, 25th Sep 2017
Freshworks makes new position to bring in ex Akamai managing director
Data Analytics

Freshworks makes new position to bring in ex Akamai managing director

​Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.

By Ashton Young • 2 min read • Fri, 18th Aug 2017
Freshworks acquires startup's chatbot-building platform
Unified Communications

Freshworks acquires startup's chatbot-building platform

Joe Hukum's technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.

By Kai Ping Lew • 2 min read • Mon, 24th Jul 2017