Global Stories

Chargebee appoints new leaders as market reaches USD $1.5 trillion

Chargebee has named Brian Clark as President of Go-to-Market and Andrew Sherwood as SVP of Global Sales, aiming to capitalise on the booming USD $1.5 trillion subscription economy.

By Imee Dequito • 3 min read • Wed, 26th Jun 2024

Partner Programmes

Freshworks acquires Device42, enhancing IT asset management

Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024

Hyperscale

Freshworks appoints Andrew Phillips as new VP of Sales for ANZ

Freshworks appoints Andrew Phillips as the new Country Manager and VP of Sales for ANZ, aiming to enhance market presence with advanced generative AI features.

By Imee Dequito • 3 min read • Mon, 3rd Jun 2024

Partner Programmes

Freshworks appoints Ashwin Ballal as new CIO

Freshworks appoints Ashwin Ballal as new CIO, succeeding Prasad Ramakrishnan. Ballal brings over 30 years of tech expertise to drive transformative growth.

By Imee Dequito • 2 min read • Wed, 15th May 2024

Unified Communications

UK excels in customer satisfaction & IT service delivery

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

By Shannon Williams • 3 min read • Thu, 9th May 2024

Software-as-a-Service

Dennis Woodside takes over as Freshworks CEO from founder Girish Mathrubootham

Dennis Woodside takes the reins as CEO of Freshworks, succeeding company founder Girish Mathrubootham who becomes Executive Chairman, guiding the firm to its next chapter of global growth.

By Imee Dequito • 3 min read • Fri, 3rd May 2024

Software-as-a-Service

Freshworks names Abe Smith as Chief of Global Field Operations

SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.

By Imee Dequito • 3 min read • Thu, 8th Feb 2024

Artificial Intelligence

Freshworks predicts transformative impact of generative AI

Freshworks' top executives predict generative AI will power a technological revolution by 2024, revolutionising multiple sectors.

By Shannon Williams • 3 min read • Wed, 13th Dec 2023

Unified Communications

Freshworks customers enhance employee experience via increased Microsoft Teams usage

Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.

By Imee Dequito • 2 min read • Mon, 30th Oct 2023

Productivity

Bitkub Exchange selects Freshworks to boost customer support

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

By Staff Writer • 3 min read • Fri, 13th Oct 2023

IT Automation

IT professionals embracing AI to automate workflows

IT pros, especially senior leaders and younger generations, are embracing AI to automate workflows and boost efficiency.

By Shannon Williams • 3 min read • Wed, 4th Oct 2023

Unified Communications

Freshworks customers boost experience with Microsoft Teams

Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.

By Kaleah Salmon • 3 min read • Tue, 3rd Oct 2023

Artificial Intelligence

Massive financial opportunity for IT leaders leveraging AI

The number of software applications on IT teams' work computers has increased by 71% in the past year, according to a report by Freshworks.

By Shannon Williams • 3 min read • Wed, 27th Sep 2023

Freshworks

Freshworks appoints Johanna Jackman as Chief People Officer

Freshworks Inc. appoints Johanna Jackman as Chief People Officer, responsible for global HR strategy and operations.

By Imee Dequito • 2 min read • Wed, 30th Aug 2023

Unified Communications

Travel Counsellors introduces Freshworks AI-powered chatbots

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

By Gaurav Sharma • 3 min read • Thu, 24th Aug 2023

Customer Experience

Freshworks unveils AI-powered customer service suite

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

By Gaurav Sharma • 3 min read • Fri, 4th Aug 2023

Artificial Intelligence

Freshworks unveils new generative AI enhancements

Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.

By Shannon Williams • 4 min read • Fri, 23rd Jun 2023

Customer Experience

Crocus customer service system blossoms with Freshdesk

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

By Kaleah Salmon • 3 min read • Fri, 16th Jun 2023