Global Stories

65% of employers focus more on employee experience in 2021 than two years ago

A new report reveals 65% of employers focus more on the employee experience in 2021 than two years ago, largely due to COVID-19.

By Ryan Morris-Reade • 3 min read • Tue, 3rd Aug 2021

Customer Relationship Management

Qualtrics acquires conversational analytics company Clarabridge for $1.125 billion

Qualtrics is set to acquire Clarabridge, a company specialising in omnichannel conversational analytics, in a $1.125 billion stock transaction.

By Catherine Knowles • 3 min read • Mon, 2nd Aug 2021

Customer Relationship Management

People are a demanding bunch: how to service the customer that wants everything

The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we're all everything customers.

By Anthony Brown • 5 min read • Fri, 30th Jul 2021

Human Capital Management

Atos launches employee experience solution for new frontier of work

Atos launches Engaged Employee Experience to help organizations navigate the challenges of 2021, combining digital tools and consulting capabilities.

By Catherine Knowles • 3 min read • Mon, 14th Jun 2021

Human Capital Management

Employee experience high priority for IT leaders

IT leaders have an increasing impact on employee experience and business resilience a year into COVID-19, a global study reveals.

By Ryan Morris-Reade • 4 min read • Tue, 13th Apr 2021

EduTech

Microsoft Viva: Microsoft unveils new employee experience platform

Microsoft launches Viva, an innovative platform aimed at enhancing employee engagement, learning, and wellbeing, as remote work reshapes the corporate world.

By Shannon Williams • 4 min read • Tue, 9th Feb 2021

Human Capital Management

Workday acquires employee experience platform Peakon

Workday is set to acquire employee experience monitoring platform Peakon for $700m to create a continuous listening platform for enterprises.

By Staff Writer • 2 min read • Tue, 2nd Feb 2021

Human Capital Management

The 5 biggest decisions for business leaders in 2021, according to Gartner

Gartner has highlighted five decisions HR leaders must make in 2021 to rebound from the COVID-19 pandemic and ensure business success.

By Catherine Knowles • 4 min read • Thu, 14th Jan 2021

Human Capital Management

Remote working to continue as common practice following COVID-19 vaccine

New findings from Gartner show that 90% of HR leaders will allow employees to work remotely, even following the release of a COVID-19 vaccine.

By Catherine Knowles • 3 min read • Mon, 28th Dec 2020

Digital Transformation

Video: 10 Minute IT Jams - Who is OutSystems?

OutSystems VP for ANZ Paul Arthur talks about the company's role in the region and the future of digital transformation.

By Nick Forrester • 5 min read • Fri, 27th Nov 2020

Human Capital Management

Heightened stress means greater security risks, report finds

80% of companies face increased cybersecurity risks due to human factors during the COVID-19 pandemic, says new report.

By Catherine Knowles • 3 min read • Thu, 5th Nov 2020

Customer Relationship Management

Genesys: is ANZ ready for customer experience post-pandemic?

The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.

By Staff Writer • 3 min read • Tue, 3rd Nov 2020

Human Capital Management

Kiwi employees optimistic about career opportunities throughout COVID-19

Kiwi employees remained optimistic about career growth opportunities during the COVID-19 crisis, with engagement rising 5.6%, according to Peakon research.

By Shannon Williams • 3 min read • Thu, 29th Oct 2020

Human Capital Management

IT leaders fail to invest in adequate solutions to support remote workers

Lack of digital tools hampers remote work, says Nitro report. 46% of workers said their company was ill-prepared for the shift to remote work.

By Catherine Knowles • 3 min read • Fri, 9th Oct 2020

DevOps

Execs turning to technology amid COVID-19 crisis, but there's power in people

C-suite execs are ramping up digital transformation but recognise the need for talent, says @IBM study. Skills, burnout, and complexity are key barriers. .

By Catherine Knowles • 4 min read • Thu, 1st Oct 2020

Unified Communications

Fiverr launches platform to bring freelancers closer to business

Fiverr is launching Fiverr Business, a platform to help corporate teams collaborate with freelancers on business projects.

By Staff Writer • 3 min read • Tue, 22nd Sep 2020

Human Capital Management

COVID-19 defined work practices may be here to stay, new study shows

COVID-19 has led to changed work practices in APAC, with workers wanting greater flexibility and focus on mental wellbeing, says Skillsoft survey.

By Catherine Knowles • 4 min read • Tue, 8th Sep 2020

Security Information and Event Management

Security teams face mounting stress, call for execs to step in

93% of security professionals lack the tools to detect known threats and 92% need preventative solutions, says a report by LogRhythm.

By Catherine Knowles • 4 min read • Wed, 29th Jul 2020

Stories from Other Regions

Human Capital Management

Culture Amp officially valued at $1.5bn after latest funding round

Culture Amp, an Australian tech company focused on employee engagement, has reached a valuation of over $1.5bn following a $100m funding round.

By Catherine Knowles • 3 min read • Tue, 3rd Aug 2021

Human Capital Management

Study finds huge disconnect between managers and employees

Australian managers overestimate their efficacy at engaging and recognizing employees, leading to a disconnect, says Achievers study.

By Catherine Knowles • 4 min read • Mon, 12th Jul 2021