Digital Engagement stories
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Deputy launches Shift Pulse+ to boost worker engagement & insight
Last week
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hcm
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product management
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payroll systems
Deputy boosts HR suite with Shift Pulse+ upgrade, enhancing employee engagement and sentiment insights to tackle staffing and retention challenges.
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CommBank app adds travel booking & car buying services
This month
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martech
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cx
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digital engagement
CommBank’s app now includes Travel Booking and car buying services as it aims to enhance digital engagement among its 8.5 million active users.
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SAS & The Kids Cancer Project extend research partnership
This month
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data analytics
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social media
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bi
SAS and The Kids Cancer Project extend their partnership by three years to enhance childhood cancer research in Australia through advanced analytics, significantly boosting donations and research investments.
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Salesforce enhances Service Cloud for unified customer care
Fri, 24th May 2024
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martech
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cdp
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whatsapp
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
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AI seen as key to tackling customer churn in Australian firms
Fri, 24th May 2024
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data analytics
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uc
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cx
Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
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Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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data analytics
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uc
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digital transformation
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
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The ABCs of top 2024 trends For digital experience success
Tue, 30th Jan 2024
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data analytics
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martech
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omnichannel
Integrating these trends into your digital CX this year is a strategic imperative to future-proof your brand and ensure success in the months ahead.
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New report uncovers India's evolving digital search trends
Wed, 3rd Jan 2024
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edutech
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digitisation
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digital engagement
Justdial's How India Searched report reveals search activities in small towns overtook large cities as digitalisation bridges India's urban-rural divide.
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'Data Never Sleeps': Domo's annual report reveals escalating online activity
Wed, 20th Dec 2023
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digital entertainment
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ai
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payment technologies
Domo's 11th 'Data Never Sleeps' report reveals skyrocketing dynamics of online interaction, driven by innovation in entertainment and commerce.
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Westcon-Comstor launches PartnerCentral in eight new Asian markets
Tue, 12th Dec 2023
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personal computing devices
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pc hardware
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software
Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.
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NICE acquires LiveVox, bolstering customer experience with AI integration
Thu, 5th Oct 2023
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cx
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martech
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ai
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
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Adobe unveils world’s first content supply chain solution
Thu, 23rd Mar 2023
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martech
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cx
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rpa
Connecting Adobe Experience Cloud with Adobe Creative Cloud, the end-to-end solution, empowers brands to plan, produce, and deliver more content in less time.
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AUCloud appoints Rafe Berding as Chief Marketing Officer
Mon, 20th Mar 2023
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australian government
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brisbane
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digital engagement
Australia's sovereign cloud provider, AUCloud, has appointed Rafe Berding as their new Chief Marketing Officer, responsible for the company's market strategy.
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Edith Cowan University implements Boomi AtomSphere
Tue, 1st Nov 2022
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digital engagement
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boomi
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edith cowan university
Edith Cowan University is using the Boomi AtomSphere Platform to improve data access and online engagement for staff and students.
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Engaging technologies key to successful hybrid work environment
Thu, 7th Apr 2022
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martech
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hybrid & remote work
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adobe
Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.
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COVID-19 era sees consumers calling for dynamic digital experiences
Tue, 16th Nov 2021
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uc
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martech
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digital entertainment
Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.
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Digital experience can make or break brand relationships with customers
Fri, 23rd Jul 2021
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apps
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cisco
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digital engagement
Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.
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'Old tech' may be holding back businesses & employees during COVID-19
Mon, 31st Aug 2020
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digital engagement
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online tools
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freshworks
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.
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Webinar: The role of technology in making (or breaking) employee engagement
Wed, 22nd Jul 2020
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digital engagement
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webinar
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freshworks
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
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SMBs getting better at digital engagement - Deloitte
Mon, 12th Aug 2019
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deloitte
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digital engagement
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smb
Australia's small businesses are excelling in digital engagement, with 55% reaching high or advanced levels, up from 39% in 2017, Deloitte reports.