Darren Rushworth stories
Europcar adopts NICE CXone to standardise global customer service
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
Club Med enhances global operations with implementation of NICE CXone
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE crowns top innovators with CX Excellence Awards
NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.
NICE chosen to support health experiences for NZ public
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
LanguageLoop implements NICE CXone to transform customer experience
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
NICE wins 2022 award for tech innovation in Asia Pacific
NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.
Penrith City Council utilises NICE CXone platform for CX ops
Penrith City Council selects NICE CXone to enhance customer service operations, improve reporting capabilities, and support digital transformation.
Scope Australia selects NICE CXone platform to streamline operations
One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
NICE CXone platform integration implemented with Regional Bank Australia
NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.
NICE CXone selected to digitally transform Aussie education provider contact centre
Wodonga TAFE chooses NICE CXone as the centrepiece of its contact centre, aiming to improve reporting and remote working capabilities.
Seven emerging and future trends for contact centres
The future of contact centres will be shaped by seven key trends including hybrid working environments and increased adoption of digital solutions.
Managing quality with a work-from-anywhere workforce
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
Managing customer experience with a work-from-anywhere workforce
How can contact centres maintain customer experience with a work-from-anywhere workforce? Here are four best practices to follow.
Securing work-from-anywhere contact centres
Contact centres must address data security, control and compliance, and application security as they embrace a future of work from anywhere.
How cloud-based contact centres will ensure agents can work from anywhere
People need to be able to work from anywhere without compromising productivity or security, and while delivering a consistent customer experience.
10 best practices for work-from-home contact centres
WFH shift in call centres sparks major ops and staff well-being overhaul.