CMOtech Asia - Technology news for CMOs & marketing decision-makers

Darren Rushworth stories

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Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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contact centre
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it training
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cx
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
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Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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contact centre
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cx
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martech
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
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NICE crowns top innovators with CX Excellence Awards
Wed, 30th Aug 2023
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contact centre
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cx
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saas
NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.
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NICE chosen to support health experiences for NZ public
Thu, 9th Mar 2023
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contact centre
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cx
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martech
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
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LanguageLoop implements NICE CXone to transform customer experience
Fri, 3rd Mar 2023
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contact centre
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cx
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martech
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
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NICE wins 2022 award for tech innovation in Asia Pacific
Tue, 20th Dec 2022
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cloud services
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contact centre
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frost & sullivan
NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.
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Penrith City Council utilises NICE CXone platform for CX ops
Wed, 2nd Nov 2022
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contact centre
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digital transformation
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cx
Penrith City Council selects NICE CXone to enhance customer service operations, improve reporting capabilities, and support digital transformation.
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Scope Australia selects NICE CXone platform to streamline operations
Fri, 12th Aug 2022
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bi
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big data
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crm
One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
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NICE CXone platform integration implemented with Regional Bank Australia
Mon, 9th May 2022
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bi
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big data
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voip
NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.
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NICE CXone selected to digitally transform Aussie education provider contact centre
Fri, 4th Feb 2022
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digital transformation
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cx
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contact centre
Wodonga TAFE chooses NICE CXone as the centrepiece of its contact centre, aiming to improve reporting and remote working capabilities.
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Seven emerging and future trends for contact centres
Thu, 18th Feb 2021
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bi
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big data
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crm
The future of contact centres will be shaped by seven key trends including hybrid working environments and increased adoption of digital solutions.
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Managing quality with a work-from-anywhere workforce
Mon, 14th Dec 2020
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contact centre
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testing
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crm
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
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Managing customer experience with a work-from-anywhere workforce
Fri, 9th Oct 2020
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bi
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big data
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crm
How can contact centres maintain customer experience with a work-from-anywhere workforce? Here are four best practices to follow.
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Securing work-from-anywhere contact centres
Thu, 20th Aug 2020
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bi
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big data
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crm
Contact centres must address data security, control and compliance, and application security as they embrace a future of work from anywhere.
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How cloud-based contact centres will ensure agents can work from anywhere
Fri, 17th Jul 2020
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contact centre
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wfh
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crm
People need to be able to work from anywhere without compromising productivity or security, and while delivering a consistent customer experience.
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10 best practices for work-from-home contact centres
Wed, 6th May 2020
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crm
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bi
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cloud services
WFH shift in call centres sparks major ops and staff well-being overhaul.