Customer service stories - Page 37

Skinny Mobile wins Technical Helpdesk Award at NZ CRM Awards, reflecting its commitment to excellent customer service.

API adoption in Australia and New Zealand is increasing, bringing mobile app benefits, customer satisfaction and revenue.

Kaseya revamps customer success programme, announces Alex Cuevas as CCO; plans major investments in customer support.

Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.

Identity and access management isn't just about security; instead organisations are looking to IAM to help transform customer engagement.

Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.

In order to protect against the increasing number of IT security threats that threaten modern businesses, it is important to have the right expertise.

The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.

Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.

It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

Greenfingers needed a robust call-centre solution that enabled its staff around the country to provide a great customer service experience.

Telecom's name change to Spark dubbed a risky move by PR experts, sparking debate over the loss of brand equity and customer service.

Synnex's bold £505m buyout of IBM's customer arm reshapes the CRM BPO landscape, making Concentrix a top industry contender.

DB Breweries taps SAP expertise to mobilise its organisation of more than 500, improving service to customers as a result.

Symantec last night announced the winners of the 2013 Pacific Partner Awards at an exclusive dinner and awards ceremony.

NAB raises the bar with a high-tech Social Media Command Centre, aiming to revolutionize customer service in the digital age.

During Microsoft's ReImagined event, the software manufacturer outlined why Microsoft Dynamics can drive revenue and serve customers.

Remember to include data recovery when you're selling disaster recovery, reminds Adrian Briscoe, Kroll Ontrack general manager, APAC.

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.