Customer service stories - Page 1
Barriers hinder MarTech's role in fostering customer trust
Yesterday
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cx
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martech
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personalisation
A report reveals that 91% of marketing professionals believe customer trust is vital, yet barriers prevent MarTech from fully enhancing that trust.
New Zealand banks to launch Confirmation of Payee feature
Yesterday
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email security
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payment technologies
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scams
New Zealand's banking sector is set to launch a Confirmation of Payee feature to combat payment scams and errors starting November 2024.
Zendesk unveils AI suite to enhance customer service efficiency
Last week
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data analytics
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cx
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martech
Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.
Mitel unveils AI-powered communication analysis solution
Last week
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cx
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martech
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genai
Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.
Teleperformance opens new multilingual hub in Bali
Last week
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uc
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ai
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telco
Teleperformance has launched a new multilingual hub in Bali, Indonesia, aiming to bolster customer service for clients in the Asia Pacific region.
Rithum strengthens leadership with key new appointments
Last week
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samsung
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cfo
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customer service
Rithum has appointed Suzin Wold as Chief Marketing Officer and Mike Vantusko as Chief Financial Officer to strengthen its leadership team.
Zendesk unveils AI-powered tools to enhance customer service
Last week
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data analytics
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cx
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martech
Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.
Infosys expands partnership with Microsoft for AI growth
Last week
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uc
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digital transformation
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cx
Infosys and Microsoft are strengthening their partnership to enhance generative AI adoption globally, promising improved efficiency across several key sectors.
Cythera earns ISO 27001 & upgrades cybersecurity services
Last week
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data protection
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advanced persistent threat protection
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cybersecurity
Melbourne-based Cythera has achieved ISO 27001 certification and enhanced its Managed Detection and Response service to boost cybersecurity for businesses.
Teradata enhances AI with new BYO-LLM feature & NVIDIA tech
Last week
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data analytics
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genai
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data privacy
Teradata unveils enhanced capabilities for VantageCloud Lake, enabling organisations to deploy generative AI via open LLMs, boosting efficiency and ROI.
Dell launches AI program to boost telecom network performance
This month
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uc
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network infrastructure
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digital twins
Dell launches Dell AI for Telecom, merging AI expertise and partnerships to advance AI deployments in telecom, aiming to enhance network performance and customer service.
Meals on Wheels SA supporting its critical customer service function with UCaaS
Last month
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ai
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telephony
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customer service
Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.
Security concerns slow AI adoption in customer service industry
Last month
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data protection
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data privacy
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ai
Security concerns are stalling AI adoption in customer service despite high consumer demand, with 85% of brands holding back due to fears of 'Shadow AI.'.
Zoho study reveals rising customer service expectations in Australia
Last month
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cx
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martech
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data privacy
Australian consumers now see excellent customer service from small businesses as a basic expectation, with 24% willing to pay more for superior experiences, new Zoho research reveals.
Salesforce unveils Agentforce; experts highlight AI limitations
Last month
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martech
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cdp
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ai
Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.
Dell launches AI for Telecom program to boost AI adoption
Last month
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uc
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network infrastructure
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edge computing
Dell Technologies has launched the Dell AI for Telecom program to streamline AI adoption in the telecom sector, in collaboration with NVIDIA and other partners.
NetApp & NVIDIA unveil advanced generative AI solutions
Last month
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genai
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llms
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ai
NetApp unveils generative AI data vision with NVIDIA collaboration, integrating advanced AI capabilities into enterprise storage to accelerate agentic AI applications.
UK survey reveals generational divides in customer service preferences
Last month
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ai agents
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instagram
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social media
A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.
Thoughtworks & CYN unveil AI solution backed by Scottish Govt
Last month
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data analytics
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digital transformation
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it automation
Thoughtworks and CYN launch an AI-powered solution, backed by the Scottish Government, to streamline enterprise operations and improve public service accessibility.
amaysim launches NBN plans aiming to disrupt market
Last month
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uc
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telco
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customer service
amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.