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Customer Loyalty Stories - Page 3

Asian Stories

Customer Loyalty stories

RewardinMe launches AI agent for gamified marketing
Software-as-a-Service

RewardinMe launches AI agent for gamified marketing

Marketers across Southeast Asia can now use one tool to plan, create and optimise campaigns as RewardinMe folds AI into its gamified platform.

By Sean Mitchell • 3 min read • Wed, 29th Jul 2026
Adyen report finds Singapore shoppers split by age
Digital Transformation

Adyen report finds Singapore shoppers split by age

Younger Singaporeans are driving higher retail spend, while payment errors and AI adoption are reshaping how retailers compete.

By Karen Joy Bacudo • 4 min read • Wed, 29th Jul 2026
Eagle Eye & Central Retail Vietnam launch loyalty scheme
Customer Experience

Eagle Eye & Central Retail Vietnam launch loyalty scheme

Shoppers at Central Retail Vietnam can now earn points and lower prices across multiple brands, with the scheme signing up 5.8 million members.

By Sean Mitchell • 3 min read • Tue, 28th Jul 2026

Global Stories

Customer Loyalty stories

The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • Last month
Salt Edge invests in Sientia for loyalty data push
Data Protection

Salt Edge invests in Sientia for loyalty data push

The tie-up could help brands target shoppers using consented banking data as open banking moves further into loyalty and advertising.

By Karen Joy Bacudo • 4 min read • Wed, 29th Jul 2026
TBC Bank Group buys majority stake in OLX Uzbekistan
Fintech

TBC Bank Group buys majority stake in OLX Uzbekistan

It gives TBC Bank a profitable online marketplace in Uzbekistan, reaching 5 million monthly users and opening new payment and lending opportunities.

By Sofiah Nichole Salivio • 4 min read • Sat, 25th Jul 2026

Stories from Other Regions

Customer Loyalty stories

B2Bpay links points to Luxury Escapes travel rewards
Fintech

B2Bpay links points to Luxury Escapes travel rewards

Australian businesses can now turn routine payments into holiday bookings, as B2Bpay adds Luxury Escapes redemptions to its points scheme.

By Karen Joy Bacudo • 4 min read • Last month
IKEA teams with Urban Jungle for UK home insurance
Customer Experience

IKEA teams with Urban Jungle for UK home insurance

Retailer moves into regulated services as the tie-up offers UK shoppers home cover from GBP £60 a year with no cancellation fee.

By Sofiah Nichole Salivio • 3 min read • Last month
IKEA New Zealand launches rewards for Family members
Customer Relationship Management

IKEA New Zealand launches rewards for Family members

The new scheme rewards shopping and app use, as IKEA New Zealand seeks to deepen loyalty in one of its fastest-growing markets.

By Sean Mitchell • 3 min read • Last month
Flute study says bad payments drive small business losses
Fintech

Flute study says bad payments drive small business losses

A poor checkout can cost local merchants repeat trade, with 55% of consumers saying one bad payment experience would stop or deter them returning.

By Karen Joy Bacudo • 3 min read • Sat, 1st Aug 2026
Eftpos NZ launches biometric Victa terminals in rollout
Data Protection

Eftpos NZ launches biometric Victa terminals in rollout

Retailers could soon use terminals for age checks and identity verification, as New Zealand gets an early taste of Verifone's biometric rollout.

By Karen Joy Bacudo • 4 min read • Wed, 29th Jul 2026
Elemental Concept expands to Australia with CX model
Data Analytics

Elemental Concept expands to Australia with CX model

The consultancy is betting that Australian buyers will back a decision-led CX model as brands struggle to prove revenue gains from journey redesigns.

By Sofiah Nichole Salivio • 4 min read • Wed, 29th Jul 2026
UK shoppers face more stock shortages, survey finds
Customer Experience

UK shoppers face more stock shortages, survey finds

Supply chain disruption tied to Middle East tensions is leaving 54% of UK shoppers facing poorer shelf availability, a survey found.

By Sean Mitchell • 4 min read • Fri, 24th Jul 2026
Rezolve Ai partners Zilch on retail offers platform
Fintech

Rezolve Ai partners Zilch on retail offers platform

Nearly 6 million Zilch users will see retail offers and rewards embedded in their payments journey as Rezolve Ai widens Reward's reach.

By Karen Joy Bacudo • 4 min read • Wed, 22nd Jul 2026
Australian retailers back AI shopping as trust lags
Customer Relationship Management

Australian retailers back AI shopping as trust lags

Australians remain wary of AI at checkout, with 64% uneasy about letting systems buy on their behalf despite rapid retailer investment.

By Karen Joy Bacudo • 4 min read • Wed, 22nd Jul 2026
How Linen House rebuilt a 33-year-old wholesale brand for a channel-everything market
Digital Transformation

How Linen House rebuilt a 33-year-old wholesale brand for a channel-everything market

A decade-old cloud ERP move let Linen House shift from wholesale to direct sales, with more than half its revenue now coming consumer-facing.

By Annexa • 4 min read • Wed, 22nd Jul 2026
FICO urges UK banks to boost personalisation amid switching
Digital Transformation

FICO urges UK banks to boost personalisation amid switching

Switching rose 43% in Britain last quarter, adding pressure on banks to tailor offers as digital-only accounts neared half of households.

By Sofiah Nichole Salivio • 4 min read • Tue, 21st Jul 2026