Customer Loyalty stories - Page 2
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Amperity partners with Microsoft to enhance AI-driven retail experiences
Mon, 8th Jul 2024
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martech
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cx
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cdp
Amperity and Microsoft have joined forces to enhance AI-driven customer experiences in retail. Their collaboration aims to boost customer loyalty and lifetime value through advanced data analytics and personalised omnichannel strategies.
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Unified Commerce Benchmark study highlights retail leaders in Singapore
Thu, 20th Jun 2024
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cx
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martech
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commerce systems
Manhattan Associates' Unified Commerce Benchmark for Specialty Retail unveils key findings from Singapore's retail sector, spotlighting leaders like Nike, Adidas, and Dior.
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Clicks, customers, and ROI: Harnessing the power of multichannel marketing
Wed, 19th Jun 2024
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cx
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martech
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cdp
In the face of economic uncertainty and global competition, retailers are turning to multichannel marketing to engage customers, boost sales, and enhance ROI.
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Leveraging loyalty: How are retailers approaching retention in 2024?
Tue, 18th Jun 2024
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martech
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cx
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digital entertainment
Retailers are wrestling with economic pressures and global competition; leveraging loyalty programs has emerged as a crucial strategy to retain customers and boost sales in 2024.
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How to navigate the micro-macro dichotomy of GenAI
Tue, 18th Jun 2024
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cx
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martech
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cdp
Business leaders must balance generative AI's vast benefits with short-term deployment challenges to navigate its transformative yet complex potential.
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Workflow automation a top priority for 60 percent of executives
Thu, 13th Jun 2024
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cx
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digital transformation
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martech
A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.
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Australian customer experience quality stagnates or declines
Thu, 6th Jun 2024
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martech
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cx
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ai
Forrester's report reveals that customer experience quality in Australia has stagnated or declined since 2020, with banks and government sectors hit hardest.
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Digital trust underfunded despite its growing importance
Wed, 5th Jun 2024
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digital transformation
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it training
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cx
A new ISACA report reveals organisations worldwide recognise the rising importance of digital trust but substantially underfund initiatives.
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Half of Australian consumers switch mobile providers biennially
Wed, 5th Jun 2024
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uc
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cx
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martech
Half of Australian mobile users switch carriers biennially, with one-third buying for others, reveals SpinTel study, highlighting value over loyalty and smaller provider appeal.
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NFT Workx launches .WRKX domain to combat counterfeits online
Wed, 29th May 2024
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cx
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martech
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commerce systems
NFT Workx and Unstoppable Domains launch .WRKX Web3 domain, enabling tokenised identities to combat counterfeiting.
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How AI will impact customer loyalty programs
Tue, 28th May 2024
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martech
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cx
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cdp
Generative AI promises to revolutionise customer loyalty programs through hyper-personalisation and predictive modelling, say experts from Accor, The Warehouse Group, and Eagle Eye.
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Cyber security in retail: How proactive measures build trust and loyalty?
Tue, 28th May 2024
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data protection
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cx
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martech
Amid rising cyber attacks, 69% of Australian retailers are prioritising cyber security in 2024, with a focus on building consumer trust and loyalty.
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AI seen as key to tackling customer churn in Australian firms
Fri, 24th May 2024
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data analytics
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uc
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cx
Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
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Square & SevenRooms team up to enhance restaurant operations
Fri, 17th May 2024
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martech
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cx
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commerce systems
Square's new integration with SevenRooms aims to revolutionise hospitality management, enabling seamless data sharing for personalised guest experiences.
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Consumer-centric delivery: The next frontier of retail success
Fri, 17th May 2024
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cx
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martech
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supply chain systems
As online shopping surges, the delivery experience is becoming key. Australian retailers must meet high customer expectations to ensure lasting loyalty.
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OliverIQ unveils B2B smart home service for comms service providers
Fri, 17th May 2024
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uc
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cx
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martech
OliverIQ launches a SHaaS platform empowering CSPs such as telcos and ISPs to offer seamless smart home automation and 24/7 support under their own brands.
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ACMA issues alert on rising loyalty points scam SMSs
Wed, 15th May 2024
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cx
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martech
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email security
ACMA warns of a surge in loyalty points scam SMSs, urges vigilance. Telstra blocked 11 million scam texts monthly but seeks public help to curb threats.
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Genesys & ServiceNow join forces to revolutionise customer service
Tue, 14th May 2024
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cx
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martech
AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.
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Yellow.ai debuts industry-first Orchestrator LLM in AI customer service
Thu, 9th May 2024
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uc
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cx
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martech
Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.
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Why e-commerce security is a balancing act between speed and protection
Mon, 6th May 2024
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cx
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martech
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data privacy
In the cyber-threat landscape, e-commerce businesses constantly juggle between providing a fast, seamless user experience and robust security measures, with threats ranging from bot attacks to DDoS assaults.