Customer Loyalty stories - Page 13

Online marketplaces have become increasingly popular, but companies must pay attention to the user experience to avoid potential pitfalls.

The ideal way to engage consumers is through real-time, hyper-personalised experiences, a new eConsultancy report reveals.

There's no doubt about it – incorporating a robust customer loyalty program in almost any consumer-facing business can pay off.

We've been discussing the death of the cookie for a long time. Google announced plans to entirely phase out third-party cookies within two years.

Mindfields partners with Uniphore to enhance conversational automation offerings, boosting customer satisfaction and aiding post-pandemic recovery.

Brands are turning to first-party data as third-party data becomes less reliable and privacy changes decrease its value.

The way to engage with consumers is through real-time, hyper-personalised experiences, a new eConsultancy report, in partnership with Cheetah Digital reveals.

ThreatQuotient appoints Cyrille Badeau as VP of International Sales and Yann Le Borgne as VP of International Threat Intelligence Engineering.

Five key trends shaping the state of relationship marketing in the year ahead according to consumer preferences.

A loyalty program must be customer-obsessed and integrated across all channels to increase customer retention and generate revenue.

Franchise owners are re-evaluating business priorities and making renewed commitments to improving customer experience due to the fallout of COVID-19.

Loizou and Toolin predict key trends driving customer engagement and loyalty, including customer data activation and unique rewards.

The booming eCommerce sector has increased competition in the retail industry, leading to a focus on customer experience and loyalty programs.