Customer Feedback stories

AI-driven personalisation and shifting notions of value will set the pace for hospitality guest engagement in 2026, Paytronix predicts.

FourKites has created a manufacturing advisory board of senior supply chain leaders to steer its product roadmap and AI-driven logistics tools.

IDeaS wins twice and places once at the 2026 HotelTechAwards, underscoring growing demand for connected hotel revenue and planning tools.

Teradata claims over 150 large-scale AI deployments in 2025 as enterprises shift from pilots to governed, production-grade roll-outs.

Scrum.org unveils a self-paced Product Owner fundamentals course, offering flexible preparation for the PSPO I certification online.

Kentico’s Xperience platform lands G2 Leader status and top reviews after a year of feature gains and over 100 new digital projects.

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

Recast hires former Jamf leader Jake Mosey as chief product officer to steer Intune-focused tools via closer community-driven input.

Pharmacy2U becomes the UK’s first online pharmacy to gain B Corp status after scoring 91.4 in a global social and environmental audit.

Recast Software lands 12 G2 Winter 2026 badges, underscoring strong customer-led momentum for its Microsoft-focused endpoint tools.

Alienware brings anti-glare OLED to 16-inch gaming laptops, adds new Intel, Nvidia and AMD chips, and teases ultra-slim and budget models.

AI is set to overhaul Australian freight, data strategy and jobs by 2026, as leaders shift from pilots to deep, context-aware deployment.

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

Bike Matrix’s compatibility tool boosted Bike24’s sales by 69% and cut returns by 10%, easing online bike part purchases and saving customers time.

Zoho One launches enhanced UI, AI assistant Zia, and stronger integrations to simplify operations for small and medium-sized businesses.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.