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Stellantis picks Amperity for unified customer data
Customer Relationship Management

Stellantis picks Amperity for unified customer data

The platform will help the carmaker link fragmented records across brands, dealers and service channels to target owners more accurately.

By Mara Sugue • 4 min read • Today
UiPath names Stuart Spencer to lead ANZ growth push
Digital Transformation

UiPath names Stuart Spencer to lead ANZ growth push

The move gives UiPath a senior regional executive to turn AI interest into sales growth and wider adoption across Australia and New Zealand.

By Mara Sugue • 3 min read • Today
Bstore expands Fusion Signage across 11-store network
Digital Signage

Bstore expands Fusion Signage across 11-store network

The upgrade lets the footwear retailer tailor messages to individual screens, cutting manual work as it expands its digital signage network.

By Sean Mitchell • 4 min read • Last week
iGoDirect Group rebrands as iGo Group after 28 years
Payment Technologies

iGoDirect Group rebrands as iGo Group after 28 years

Clients across Australia and New Zealand will see no change to services as the business unifies its specialist brands under one parent identity.

By Sofiah Nichole Salivio • 3 min read • Last week
Twilio evolves from APIs to conversational trust
Customer Experience

Twilio evolves from APIs to conversational trust

As AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.

By Anthony Caruana • 4 min read • Last week
8x8 names Boris Grinshpun as company's Product Chief
Unified Communications

8x8 names Boris Grinshpun as company's Product Chief

The move comes as 8x8 pushes harder into AI-powered customer experience tools across its communications software portfolio.

By Sofiah Nichole Salivio • 3 min read • Last month
Explainer: Why Facebook is going to start charging many New Zealand small businesses
eCommerce

Explainer: Why Facebook is going to start charging many New Zealand small businesses

New subscription limits could leave Kiwi owner-operators paying up to NZD $883 a month to keep posting links to customers.

By Nik Dirga • 5 min read • Last month
Adobe & NVIDIA boost creative software & media tools
Personalisation

Adobe & NVIDIA boost creative software & media tools

Adobe and NVIDIA are expanding their partnership to accelerate AI processing in creative software, cloud media workflows and customer engagement.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Customer engagement stories

Upstream Works launches Totalix via partner network
Software-as-a-Service

Upstream Works launches Totalix via partner network

The platform will be sold through more than 50 partners from December 1, aiming to cut contact centre changes to same-day tasks for customers.

By Regine Laguilles • 4 min read • Yesterday
Zoho adds AI agent workflows to Campaigns platform
Customer Relationship Management

Zoho adds AI agent workflows to Campaigns platform

Marketers can now run email, SMS and WhatsApp from one workflow as Zoho also adds AI agent controls, while paid plans still start at $4 a month.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UK business owners worry branding is not strong enough
Social Media

UK business owners worry branding is not strong enough

Branding gaps may be hurting small firms' customer appeal, with 88% of UK business owners saying their design is not strong enough.

By Regine Laguilles • 4 min read • Last week
Matalan app tops website with stronger order values
Digital Transformation

Matalan app tops website with stronger order values

Higher basket sizes are helping Matalan's new app outperform its website, after 1.76 million downloads and a 4.4% conversion rate.

By Sofiah Nichole Salivio • 2 min read • Last week
UK diners want AI-driven restaurant deals, Toast finds
Data Privacy

UK diners want AI-driven restaurant deals, Toast finds

More than a quarter of UK restaurant operators are already using AI for offers or rewards, as diners back clearer explanations of dynamic pricing.

By Karen Joy Bacudo • 3 min read • Last week
Polyaire deploys NeonNow to lift contact centre insight
Digital Transformation

Polyaire deploys NeonNow to lift contact centre insight

Polyaire has linked its call data with customer records to give its team a single view of why people call.

By Mara Sugue • 1 min read • Last week
How an AI-powered messaging campaign could boost your festive season bookings
Personalisation

How an AI-powered messaging campaign could boost your festive season bookings

With December bookings under pressure, hospitality venues are turning to AI-driven SMS and WhatsApp campaigns to reach customers fast and cheaply.

By Jules Holden • 4 min read • Last month
SIOS names Charlie Mantione head of sales, Americas
Disaster Recovery

SIOS names Charlie Mantione head of sales, Americas

The move comes as demand grows for tools that keep critical applications running across cloud and hybrid systems.

By Sofiah Nichole Salivio • 3 min read • Last month
Brand Champions launches postcode check for pharmacies
Artificial Intelligence

Brand Champions launches postcode check for pharmacies

Community pharmacies could miss out on local demand unless they improve their online visibility, Brand Champions said as it launched a postcode check service.

By Sofiah Nichole Salivio • 4 min read • Last month
Wipro revenue rises as bookings weaken & cash flow jumps
Digital Transformation

Wipro revenue rises as bookings weaken & cash flow jumps

Weaker bookings weighed on Wipro's outlook even as the IT outsourcer lifted margins and generated ₹53.0 billion in operating cash flow.

By Sofiah Nichole Salivio • 4 min read • Last month