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Prophet bolsters Australian team with two key hires
Digital Transformation

Prophet bolsters Australian team with two key hires

Prophet hires Lia Carruthers and Becky McMillan in Australia as it scales from start-up to growth phase and boosts marketing and customer teams.

By Sean Mitchell • 4 min read • Mon, 23rd Mar 2026
Yaspa names Cameron Flood Head of Product for UK Europe
Fintech

Yaspa names Cameron Flood Head of Product for UK Europe

Yaspa hires former Shieldpay executive Cameron Flood as Head of Product for UK and Europe to drive expansion in payments and data services.

By Mark Tarre • 3 min read • Fri, 20th Mar 2026
BloodHound expands identity attack path mapping reach
Data Protection

BloodHound expands identity attack path mapping reach

SpecterOps broadens BloodHound Enterprise to map identity attack paths across Okta, GitHub and Jamf-managed Macs in hybrid environments.

By Catherine Knowles • 4 min read • Fri, 20th Mar 2026
Informatica deepens Microsoft Fabric tie-up in Switzerland
Data Protection

Informatica deepens Microsoft Fabric tie-up in Switzerland

Informatica adds Microsoft Fabric Open Mirroring support and opens a Swiss Azure delivery hub to boost governed data for AI and analytics.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Changing customer loyalty landscape: Here's what retail leaders need to know
Data Analytics

Changing customer loyalty landscape: Here's what retail leaders need to know

Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.

By Jonathan Reeve • 5 min read • Thu, 19th Mar 2026
Gamma champions quick CX wins to cut friction & risk
Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026
From complexity to clarity: Why eCommerce needs clean customer data
Data Protection

From complexity to clarity: Why eCommerce needs clean customer data

In eCommerce, clean verified customer address data is now essential to cut costs, stop fraud and keep shoppers loyal worldwide.

By Greg Brown • 4 min read • Tue, 17th Mar 2026
Dentsu ANZ appoints Danica Bellchambers to lead AI
Data Analytics

Dentsu ANZ appoints Danica Bellchambers to lead AI

Dentsu ANZ names Danica Bellchambers Chief Data & Technology Officer to unify data, tech and AI across media, creative and CX teams.

By Sean Mitchell • 3 min read • Tue, 17th Mar 2026
OpenAI drops ChatGPT checkout to pursue agent vision
Marketing Technologies

OpenAI drops ChatGPT checkout to pursue agent vision

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

By Sofiah Nichole Salivio • 4 min read • Tue, 17th Mar 2026
AI agents drive surge in cyber threats & extortion
Malware

AI agents drive surge in cyber threats & extortion

AI agents are fuelling a new wave of cyber risk, as criminals weaponise automation to speed up ransomware and sharpen extortion tactics.

By Sofiah Nichole Salivio • 6 min read • Sat, 14th Mar 2026

Stories from Other Regions

Customer data stories

Open banking becomes core UK fintech infrastructure
Data Protection

Open banking becomes core UK fintech infrastructure

Open banking has swiftly evolved from a regulatory fix into core UK infrastructure, transforming payments, lending and everyday money management.

By Karen Joy Bacudo • 5 min read • Mon, 23rd Mar 2026
Manchester City names N-able as official cyber partner
Data Protection

Manchester City names N-able as official cyber partner

Manchester City appoints N-able as official cyber partner to safeguard its expanding digital operations and global fan data footprint.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Mar 2026
Lendi plots AI-native future with MongoDB data revamp
Digital Transformation

Lendi plots AI-native future with MongoDB data revamp

Lendi Group taps MongoDB to rebuild data platform and go fully AI-native by 2026, targeting faster rollout of mortgage and property services.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Retailers warned: identity gaps blunt AI personalisation
Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026
New Zealand Loyalty Association launches with national study
Customer Relationship Management

New Zealand Loyalty Association launches with national study

New Zealand Loyalty Association debuts to unite brands and launches nation's most comprehensive loyalty study ahead of 2026 summit.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026
AI investment surges as firms lag on omnichannel CX
Unified Communications

AI investment surges as firms lag on omnichannel CX

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026