Customer data stories
Banks must modernise core systems, says Temenos report
Last week
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digital transformation
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fintech
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cloud security
Temenos and Bain warn banks that cloud, AI and stablecoins will reshape competition, with core modernisation now key to growth.
Adyen adds loyalty software in €750m Talon.One deal
Last week
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saas
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digital transformation
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fintech
Adyen moves beyond payments with EUR €750 million Talon.One deal to fuse loyalty software, customer data and promotions across channels.
Explainer: How Adobe is building agentic marketing
Last week
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hyperscale
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cx
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martech
Adobe is remaking its marketing and design suite around AI agents, tying content, data and commerce into a single workflow system.
SAP & Google Cloud launch multi-agent marketing AI
Last week
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data analytics
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cx
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martech
SAP and Google Cloud extend partnership with multi-agent AI to let marketers run campaigns across connected platforms using shared customer data.
FairPrice to roll out smart carts across Singapore stores
Last week
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smart cities
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digital signage
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data analytics
FairPrice Group to deploy smart carts, digital price cards and AI tools across 48 stores as its Singapore retail overhaul scales up by end-2026.
Backbase launches AI-native banking OS to unify frontline
Last week
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saas
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digital transformation
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fintech
Backbase unveils AI-native Banking OS to tackle fragmented bank operations and shared customer records, targeting practical AI gains across frontline work.
Code and Theory launches AI creative tool with Adobe
Last week
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devops
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cx
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martech
Code and Theory and Adobe launch AI tool for financial services, using synthetic personas to guide creative decisions before campaigns reach approval.
SAP & Google Cloud expand AI partnership for marketers
Last week
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cx
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martech
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partner programmes
SAP and Google Cloud widen AI partnership to give marketers agent-driven campaign tools linking customer data, activation and optimisation.
Adobe launches CX Enterprise for AI marketing workflows
Last week
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digital transformation
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hyperscale
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cx
Adobe unveils CX Enterprise to knit together AI agents, cloud partners and governed marketing workflows across large enterprise tech stacks.
ShareGate survey says AI exposed data at 29% of firms
Last week
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data protection
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ecm
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martech
ShareGate survey finds AI tools have surfaced sensitive data at 29% of firms, exposing a widening gap between confidence in governance and reality.
Adobe names winners of 2026 Experience Maker Awards
Last week
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digital transformation
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cx
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martech
Adobe names 2026 award winners as Costa Crociere, TSB Bank, the NFL and Lenovo are honoured for data-led customer engagement.
UK firms face AI data exposure despite Copilot confidence
Last week
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data protection
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document management
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ecm
UK firms race ahead with Microsoft Copilot, but ShareGate survey finds AI tools are exposing sensitive data and exposing governance gaps.
Adobe launches CX Enterprise to unify AI customer workflows
Last week
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digital transformation
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cx
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martech
Adobe unveils CX Enterprise to let brands run AI-powered customer journeys across partner platforms, with new agents, governance and orchestration tools.
Adobe unveils CX Enterprise Coworker for AI workflows
Last week
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hyperscale
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cx
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martech
Adobe launches CX Enterprise Coworker to connect fragmented marketing systems and let AI agents carry out customer experience tasks with human oversight.
Adobe expands AI partner network for customer experience
Last week
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uc
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hybrid cloud
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data analytics
Adobe widens AI alliances with Amazon, Google, Microsoft, OpenAI and agencies to embed agent workflows across customer experience tools.
Mythos changes everything: Is your AI agent security ready?
Last week
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firewalls
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data protection
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dr
Anthropic's Mythos spots corporate network attacks in hours, while security experts warn unmanaged AI agents are becoming a critical enterprise risk.
AEON360 teams with Google Cloud on AI shopping push
Last week
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digital transformation
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cx
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martech
AEON360 and Google Cloud to launch AI shopping system in Malaysia, with plans to spread across Southeast Asia and add in-store, finance and loyalty tools.
HubSpot launches AI tools to tackle search decline
This month
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crm
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cx
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martech
HubSpot bets on answer engines and AI-driven sales, marketing and support tools as it says organic traffic has fallen 27% year on year.
Starburst launches AIDA assistant for governed data
This month
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storage
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virtualisation
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data analytics
Starburst rolls out AIDA assistant to let staff query governed enterprise data in natural language across distributed systems.
Kumo launches KumoRFM-2 for enterprise relational data
This month
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data analytics
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crypto
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data science
Kumo says its new foundation model for relational enterprise data outperforms supervised rivals, scales to 500 billion rows and answers queries in natural language.