Consumer Trust stories
Asian checkout friction is driving global merchants to Ant International as AI-assisted shopping starts reshaping cross-border payments.
Drivers will be able to book tickets and order food by voice as Banma and Alipay bring hands-free payments into connected cars.
Encrypted processing will let partners handle cross-border payments while keeping customer data private, as Alipay+ is used by 1.8 billion accounts.
Growing distrust of AI-made posts is pushing brands towards human-led social campaigns as younger shoppers increasingly favour authenticity online.
Inflation is forcing brands to ditch blanket discounts as shoppers scrutinise every purchase and demand clearer value.
Brands may need to adapt review content for AI search, as Bazaarvoice’s new API makes user-generated ratings crawlable for recommendation engines.
Unauthorized sellers can capture most marketplace sales when they seize the Buy Box, leaving brands with lost revenue and weaker control.
Poor logins are pushing 68% of consumers to abandon or switch providers, as trust in AI and data handling lags sharply.
Britons are far more likely to reject changing grocery prices than embrace them, with fairness and clear pricing still driving loyalty.
Brands risk losing ground as influencer activity is now being tied to sales, traffic and customer growth across UK and Europe.
Pressure from regulators and Google is putting firms at risk of hefty penalties if they screen out unhappy customers before asking for public reviews.
Most Australians want AI-made content clearly labelled, as 89% back tougher regulation and 62% warn of damaged trust from deception.
More than half of Americans used AI to manage money last year, as consumers increasingly expect financial apps to offer guidance, not just data.
Delayed stock updates and failing devices can quickly turn busy promotions into longer queues and frustrated shoppers.
Shoppers are abandoning purchases within minutes of outages, exposing retailers and venues to losses that quickly mount beyond GBP £1.7 billion a year.
The round-up savings app says its users are adding AUD $2 million a year to KiwiSaver accounts as it seeks wider growth.
Almost nine in 10 New Zealanders worry about online identity theft as Experian says fraud losses and AI scams are climbing.
Fraud is eroding trust in digital services, with 56% of Australians saying they have already suffered online scams or identity theft.
Recurring billing firms could cut costs and failed collections as 73% say card payments still cause persistent operational headaches.
Growing use of cloud services and AI is widening cyber exposure for Australian businesses and households as security controls lag behind.