Case management stories - Page 7
First cars, then phones - now it's time for the world's cities to become smart
Fri, 22nd May 2020
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smart cities
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iot
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healthtech
As urbanisation rapidly expands, experts urge cities to go smart, leveraging IoT, AI and 5G to enhance efficiency and quality of urban life.
Creatio announces free CRM solution for companies on the front line
Wed, 8th Apr 2020
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crm
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martech
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open source
Creatio offers a free six-month CRM solution for frontline companies battling COVID-19, enabling efficient data management and process automation.
GBG rolls out anti-fraud solutions to protect against financial crime
Mon, 3rd Feb 2020
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email security
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risk & compliance
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cybersecurity
GBG launches robust anti-fraud solutions, featuring the flagship Instinct Hub, to safeguard businesses and their clients in a complex digital landscape.
Exabeam to run security SaaS offering on Google Cloud
Fri, 20th Dec 2019
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data analytics
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hyperscale
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public cloud
Exabeam secures a multi-year deal to run its Security SaaS on Google Cloud, enhancing scalability and aiding quicker cloud adoption for its customers.
Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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rpa
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apm
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lcnc
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.
Vodafone pumps $10m into dedicated customer service team
Tue, 10th Sep 2019
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crm
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uc
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cx
Vodafone's 'X Squad' will kick off in October, and will continue to scale up over the remainder of this calendar year.
Forrester names Pega leader in digital process automation
Fri, 21st Jun 2019
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it automation
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rpa
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pegasystems
Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.
LogRhythm releases cloud-based SIEM solution
Thu, 23rd May 2019
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siem
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cloud security
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logrhythm
LogRhythm has unveiled LogRhythm Cloud, a cloud-based version of its NextGen SIEM Platform, promising enhanced SOC efficiency and swift threat neutralisation.
How Mitsubishi Australia aim to build better customer relationships
Mon, 1st Apr 2019
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crm
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uc
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cx
Mitsubishi Motors Australia has chosen QPC's Genesys PureCloud to enhance their customer service capabilities.
LogRhythm launches solution to address network-borne threats
Mon, 11th Mar 2019
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firewalls
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network infrastructure
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siem
LogRhythm has launched LogRhythm NDR, a new automated network security tool designed to aid understaffed teams in detecting and responding to network threats.
Forrester: Pegasystems a Leader in real-time interaction management
Thu, 7th Mar 2019
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crm
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cx
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martech
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
Why contact centre operators need to take advantage of intelligent automation
Tue, 22nd Jan 2019
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crm
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uc
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cx
The truth is, in today's hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
LogRhythm reports higher-than-anticipated SOAR adoption rate
Thu, 1st Nov 2018
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siem
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logrhythm
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cybersecurity strategy
LogRhythm sees a significant surge as 33% of customers adopt its SOAR capabilities, outpacing Gartner's 2018 SOAR adoption estimates.
Lenovo hopes to open up HCI with new SAP and Nutanix partnership
Sat, 13th Oct 2018
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datacentre infrastructure
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converged infrastructure
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partner programmes
The goal of the collaboration is to push development in access to hyperconverged infrastructure (HCI) for enterprises.
The five key steps to security automation
Mon, 30th Jul 2018
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siem
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it automation
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cybersecurity
Volvo's CEO skips level 3 self-driving cars, deeming them unsafe. What lesson can we learn about automation in security operations?.
IBM Security unveils new AI platform to defend against cyberattacks
Tue, 17th Apr 2018
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socs
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ai
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cybersecurity
The company has invested more than 200,000 hours of R&D into this platform, which includes technologies from Cisco, McAfee, Symantec and others.
Exclusive interview: Hyland on how digital transformation has changed them as a vendor
Tue, 13th Mar 2018
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digital transformation
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ecm
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martech
Hyland VP of Cloud Services Patrick Mulcahy talks about how the content management market has shifted as a result of cloud.
Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Mon, 31st Jul 2017
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crm
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uc
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data analytics
Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.
Robotics: Turning simple chats into dynamic engagements
Wed, 26th Apr 2017
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robots
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uc
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digital signage
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
Siemplify releases first purpose-built platform for MSSPs
Tue, 14th Feb 2017
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mssp
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siemplify
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threatnexus
Siemplify today announced the extension of its ThreatNexus platform to the managed security service provider (MSSP) market.