Business strategy stories - Page 5

E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.

Emirates has partnered with OpenAI to integrate AI, including ChatGPT Enterprise, across its operations, enhancing services and staff training in aviation.

Portal26 unveils GenAI Licence Intelligence module, helping firms oversee AI software licences, control costs, and maximise investment returns.

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

Rackspace Technology appoints Lata Varghese and Phani Kishore Burre as Senior VPs to boost AI, cloud services and business transformation efforts.

Research teams not using AI risk losing influence, with AI-powered insights driving 72% of teams to increased demand and budget, Qualtrics finds.

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

New Relic has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.

Conviva has been recognised as a Visionary in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, highlighting its innovative analytics platform.

GigaDevice has opened a new office in Minato City, Tokyo, to strengthen ties with Japan's semiconductor industry and boost local customer support.

Forrester's Total Experience Score reveals most Singapore banks fail to deliver customer experiences matching their brand promises, with Citibank and DBS leading.

PagerDuty appoints Callum Eade as VP of APAC Sales to drive growth after the region's strongest quarterly performance in over three years.

Saviynt has launched AI-powered tools to simplify identity management, securing applications and governing human and non-human identities in enterprises.

APIContext has named Lelah Manz as Chair to drive its global growth and expand its platform in the rapidly evolving API monitoring and resilience market.

QBE Re appoints Cindy Foo as Head of Asia, Treaty, to lead growth from its new regional hub in Singapore, excluding Japan business managed from London.

ClickHouse's open-source database powers real-time, high-scale analytics for AI-driven businesses, reshaping how enterprises harness data instantly and interactively.

Pete Harteveld becomes Exabeam CEO as the cybersecurity firm reports double-digit quarterly and yearly bookings growth under new leadership.

Most executives see their customer experience strategies as failing and say cultural and organisational barriers hinder AI use in transforming customer relationships.

Thai firms are redesigning offices with wellness, technology and inclusive spaces to support hybrid work and attract top talent amid evolving workplace trends.

Pax8 has appointed Tom Gavin as Chief Marketing and Communications Officer to lead global marketing and advance its AI and managed intelligence initiatives.