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Singapore Airlines partners with Salesforce for AI service
Customer Experience

Singapore Airlines partners with Salesforce for AI service

Singapore Airlines has teamed up with Salesforce to enhance customer service with AI, integrating various technologies to improve service efficiency and personalisation.

By Kaleah Salmon • 2 min read • Tue, 18th Mar 2025
Salesforce report: AI boosts revenue for Singaporean SMBs
Marketing Technologies

Salesforce report: AI boosts revenue for Singaporean SMBs

Salesforce's latest report reveals that 94% of small and medium-sized businesses in Singapore are leveraging AI for growth amid rising technology complexities.

By Kaleah Salmon • 3 min read • Fri, 10th Jan 2025
AI could be key to restoring consumer trust in Singapore
Customer Experience

AI could be key to restoring consumer trust in Singapore

A Salesforce report reveals a significant drop in consumer trust among Singaporeans, with 75% of respondents seeking more consistent interactions and AI solutions.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024

Global Stories

Agentforce stories

Salesforce to acquire Informatica for equity value of USD $8 billion
Mobile Device Management

Salesforce to acquire Informatica for equity value of USD $8 billion

Salesforce to acquire Informatica for USD $8 billion, enhancing AI capabilities by integrating Informatica's data services with its platform, deal to close fiscal 2027.

By Shannon Williams • 5 min read • Fri, 30th May 2025
Salesforce launches Agentforce AI agents for financial services
Digital Transformation

Salesforce launches Agentforce AI agents for financial services

Salesforce launches Agentforce for Financial Services, offering AI agents to automate tasks and boost personalised client engagement in banks and insurers.

By Shannon Williams • 5 min read • Thu, 22nd May 2025
Salesforce launches Tableau Next to automate data analysis
Data Analytics

Salesforce launches Tableau Next to automate data analysis

Salesforce launches Tableau Next, an AI-driven analytics platform integrating with Agentforce to automate data tasks and enhance business intelligence insights.

By Sean Mitchell • 4 min read • Thu, 17th Apr 2025
Salesforce debuts AgentExchange for digital labour market
Marketing Technologies

Salesforce debuts AgentExchange for digital labour market

Salesforce has launched AgentExchange, a marketplace for its Agentforce platform, engaging over 200 partners to enhance AI agent functionalities.

By Sean Mitchell • 3 min read • Thu, 6th Mar 2025
Salesforce announces winners of 2024 ANZ Partner Awards
Marketing Technologies

Salesforce announces winners of 2024 ANZ Partner Awards

Salesforce has unveiled the winners of its 2024 ANZ Partner of the Year Awards, highlighting exceptional contributions from partners across Australia and New Zealand.

By Sean Mitchell • 3 min read • Wed, 26th Feb 2025
Allegis Group enhances efficiency with Salesforce Agentforce
Marketing Technologies

Allegis Group enhances efficiency with Salesforce Agentforce

Allegis Group has implemented Salesforce's Agentforce across its Asia-Pacific operations to enhance efficiency and improve candidate placement processes.

By Sean Mitchell • 3 min read • Wed, 26th Feb 2025
Salesforce & Google enhance AI with expanded partnership
Data Analytics

Salesforce & Google enhance AI with expanded partnership

Salesforce and Google have expanded their partnership to enhance AI capabilities, integrating Gemini models with Agentforce for improved customer interactions.

By Sean Mitchell • 3 min read • Tue, 25th Feb 2025
Kudosity launches RCS beta testing in the Asia Pacific
Data Protection

Kudosity launches RCS beta testing in the Asia Pacific

Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.

By Sean Mitchell • 3 min read • Mon, 18th Nov 2024
Salesforce unveils Agentforce to revolutionise AI agents
Customer Experience

Salesforce unveils Agentforce to revolutionise AI agents

Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.

By Kaleah Salmon • 4 min read • Tue, 5th Nov 2024
Salesforce unveils Agentforce; experts highlight AI limitations
Marketing Technologies

Salesforce unveils Agentforce; experts highlight AI limitations

Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.

By Shannon Williams • 3 min read • Thu, 26th Sep 2024
Certinia joins Salesforce's Agentforce for advanced AI solutions
Marketing Technologies

Certinia joins Salesforce's Agentforce for advanced AI solutions

Certinia has teamed up with Salesforce's Agentforce Partner Network to enhance AI capabilities for customers, promising efficiency and improved business outcomes.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024

Stories from Other Regions

Agentforce stories

Salesforce & TripADeal unveil AI-enhanced travel showcase
Customer Experience

Salesforce & TripADeal unveil AI-enhanced travel showcase

A recent YouGov survey reveals that 59% of Australian travellers crave personalised travel experiences, sparking innovation from TripADeal and Salesforce.

By Shannon Williams • 4 min read • Sun, 16th Mar 2025
Salesforce announces USD $2.5bn AI investment in Australia
Marketing Technologies

Salesforce announces USD $2.5bn AI investment in Australia

Salesforce has unveiled a USD $2.5 billion investment in AI for Australia over five years, enhancing workforce skills and boosting sustainability initiatives.

By Sean Mitchell • 3 min read • Wed, 26th Feb 2025
Salesforce event in Auckland highlights AI transformation
Customer Experience

Salesforce event in Auckland highlights AI transformation

The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024