Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.
Artificial intelligence and big data may significantly enhance Māori health outcomes, as explored at the Hack Aotearoa conference in Auckland.
Freelance writing and API development topped the list of fastest-growing jobs in 2018, driven by surging demand for digital content and web services.
With the right technology, companies can capture consumer, sales, and expense data, and use it to evaluate and construct future plans.
User experience, edge computing and AI will dominate as key trends in 2019 as organizations focus on simplifying enterprise architectures.
Adobe has revamped its Adobe Experience Cloud to offer customer experience management (CXM) capabilities that draw on AI and machine learning technology.
Australian companies must harness the power of data network effects to compete with global tech giants like Amazon and Google.
In an exclusive, IT Brief explores how HubSpot's integration with Slack has revolutionised their global operations, boosting flexibility and transparency.
Kim Voon claims New Zealand companies need to get off their bums and get on with adopting new marketing tech or face being left behind by their global peers.
Facebook has banned a digital marketing group in the Philippines from its platform after the agency allegedly violated spam and misrepresentation policies.
With just NZD $100 and an Auckland bedroom, Firefly soared to the Deloitte Fast 50, achieving a near-NZD $2 million turnover and 254% growth annually.
AWS ANZ MD Paul Migliorini outlines the cloud giant's machine learning strategy, highlighting SageMaker's swift adoption in Australia and New Zealand.
Software firm Company-X has developed a prototype to help roading experts analyse data for New Zealand's Hamilton Expressway.
Southeast Asia's IT and Telecom sector is booming, with Malaysia, Singapore, and the Philippines seeing record hiring growth as demand for tech experts soars.
Iron Mountain will gain a number of data centres from the acquisition as it continues to spread throughout Asia Pacific.
AI specialist Rick Rider's guide to getting AI experimentation right as the technology becomes a necessity in 2019.
The global education landscape is changing, and Australia no exception. Michael Chetner explains how AI and the cloud will create a new way to learn.
AI and business intelligence are two of the most exciting ongoing developments in IT. Together, they can be more than the sum of their parts.
Analytics software vendor SAS predicts the sectors where analytics opportunities will grow, plus the challenges and changes ahead this year.
A recent survey has found that 87% of organisations have low BI and analytics maturity, preventing them from getting value out of data.
