About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon
AI adoption in UK public sector hampered by digital skills gap
Today
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digital transformation
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genai
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ai
A digital skills gap in the UK public sector is hindering AI adoption, with only 47% of staff ready to confidently use new technologies, research finds.
CCL urges eCommerce firms to stay optimistic amid tough trade
Today
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ecommerce
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ccl
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shipping
CCL urges eCommerce firms to stay optimistic amid trade challenges, offering tailored logistics to help businesses navigate international market complexities.
AI boosts personalisation but consumer trust remains elusive
Today
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cx
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personalisation
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data privacy
AI personalisation boosts customer spend by 75%, yet only 15% of consumers fully trust brands with their personal data, says Twilio report.
Ataccama ONE brings document AI to Snowflake for better data
Today
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data analytics
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llms
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ai
Ataccama integrates its ONE platform with Snowflake's Document AI to convert unstructured documents into structured data, improving analytics and AI applications.
ANZ consumers want first-contact solutions but satisfaction lags
Today
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cx
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personalisation
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ai
Research shows 53% of ANZ consumers value first-contact resolution in service, yet only 33% of CX leaders believe they deliver highly personalised experiences.
Silobreaker launches AI dashboards to boost threat reporting
Today
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ai
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cybersecurity
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threat intelligence
Silobreaker launches AI dashboards to automate and personalise threat intelligence reporting, helping teams deliver tailored insights swiftly to stakeholders.
One in four UK construction suppliers lagging in digital commerce
Today
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digital transformation
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ecommerce
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systems integration
A quarter of UK construction suppliers are struggling with eCommerce, risking competitiveness as the sector lags in digital transformation, research reveals.
Retailers urged to strengthen cybersecurity after global attacks
Today
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ransomware
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cybersecurity
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business continuity
Retailers worldwide face mounting cyber attacks, with experts urging stronger security and supply chain oversight after breaches at Adidas, Victoria's Secret and Cartier.
Cybercriminals harness AI to boost phishing & malware attacks
Today
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malware
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ransomware
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phishing
Cybercriminals are increasingly using AI to create sophisticated phishing and malware attacks, complicating detection and raising cybersecurity risks globally.
Contractor & consulting roles surge as global hiring shifts
Yesterday
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hcm
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workforce management
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professional services
Contractor and consulting roles surge globally, with Oyster reporting a 46% rise in contractor engagements and a tenfold increase in consulting hires in 2024.
AI accelerates identity fraud as firms overestimate defences
Yesterday
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fintech
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physical security
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ai
Significant rise in identity fraud targeting European firms, with 59% reporting more attacks despite 74% feeling confident in their defences, Signicat finds.
Fake CAPTCHA scam targets 2,353 WordPress sites, warns CyberCX
Yesterday
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malware
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martech
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advanced persistent threat protection
CyberCX warns 2,353 WordPress sites, including 82 in Australia and New Zealand, have been targeted by the DarkEngine fake CAPTCHA scam spreading malware.
Secondary schools rapidly embrace AI but prefer blended learning
Yesterday
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digital transformation
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ai
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digital education
Nearly 80% of Australian secondary schools now use AI tools, favouring a blended approach that combines digital and print resources in education.
UK consumers value store loyalty over brands, research shows
Last week
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customer service
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branding
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online shopping
UK shoppers show stronger loyalty to stores than brands, with customer service and rewards driving loyalty, especially among those over 55 years.
Experts warn of surge in Google, Apple, Microsoft breaches
Last week
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cloud security
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phishing
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physical security
Experts warn of a rise in Chrome extension attacks and a breach exposing 184 million stolen log-ins, highlighting urgent cybersecurity risks worldwide.
UK demand surges for AI prompt engineers as salaries climb
Last week
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genai
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llms
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ai
Demand for AI prompt engineers in the UK soars by over 180%, with salaries reaching up to GBP £87,500 amid growing adoption of generative AI technologies.
Movavi study finds global users embrace AI & creative filters
Last week
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e-learning
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digital entertainment
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ai
Movavi’s study of 70 million users reveals a global embrace of AI and creative filters in video editing, with extensive experimentation beyond basic cuts.
Stacklet unveils AI-led cloud tools to speed up cost savings
Last week
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finops
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agentic ai
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software engineering
Stacklet launches AI-powered tools with Jun0 and Cloud Action Center to speed up cloud cost savings and reduce resource wastage for FinOps teams.
Half of UK online shoppers shun retailers with slow refunds
Last week
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ecommerce
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customer service
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sales
Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.
Most IT leaders struggle to prove ROI from cloud spending
Last week
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virtualisation
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private cloud
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hybrid cloud
Most IT leaders struggle to prove cloud ROI despite claiming FinOps maturity, with 78% admitting difficulties in consistently showcasing value from cloud spend.