User experience (UX) Stories

Global Stories

User experience (UX) stories

TBC Georgia launches crypto trading in banking app

Retail customers in Georgia can now buy and sell 30 cryptocurrencies inside TBC's banking app, as monthly active users on its brokerage platform rise 42%.

By Sofiah Nichole Salivio • 3 min read • Today

Data Analytics

IAG cuts 15 websites to one platform in digital overhaul

Faster site updates and fewer errors should help IAG reach more customers, after it cut 15 websites to one platform and 4,500 pages.

By Mark Tarre • 5 min read • Yesterday

Data Protection

Apple registers genai subdomain ahead of WWDC AI pitch

Developers could get a clearer AI roadmap at WWDC, after a newly registered subdomain fuelled speculation about Apple's next software pitch.

By Sean Mitchell • 3 min read • Yesterday

Digital Transformation

OwlTing launches AI hotel booking engine for agents

Hotels and booking platforms could gain a new sales channel as OwlTing starts handling AI agent-led reservations, payments and payouts.

By Karen Joy Bacudo • 4 min read • Last week

Enterprise Resource Planning

Google launches Ask Advisor for ad campaign planning

The beta rollout could cut the time marketers spend juggling Google Ads and Analytics, while tying campaign decisions to shared data.

By Sofiah Nichole Salivio • 3 min read • Last week

Fintech

Vinted extends Mangopay payments tie-up across Europe

The renewed deal will help Vinted handle cross-border payouts and fees more smoothly as second-hand trading expands across Europe.

By Karen Joy Bacudo • 4 min read • Last week

Data Protection

EU-funded project develops camera-free smart glasses

Privacy concerns and bulk could ease as a consortium tests laser-based eye tracking for lighter smart glasses without cameras.

By Sofiah Nichole Salivio • 4 min read • Last week

Digital Transformation

Tirana Bank launches omnichannel retail service on Backbase

Customers can now open accounts, apply for loans and use Apple Pay in one app as Tirana Bank replaces its fragmented legacy setup.

By Karen Joy Bacudo • 4 min read • Last week

Data Protection

1Kosmos wins Epic Toolbox identity verification spot

The integration could help health systems curb account takeover and fraud as MyChart use grows for records, bookings and messages.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Stories from Other Regions

User experience (UX) stories

Artificial Intelligence

Millions of Australians struggle to navigate legal issues

Confusion, not fees, is blocking access to legal help for millions of Australians, a survey commissioned by LawConnect found.

By Mark Tarre • 5 min read • Today

Fintech

Interac adds AI fraud checks to Verified identity service

Canadian businesses will get tougher digital onboarding defences as the phased rollout targets deepfakes, spoofed video and device tampering by Q3 2026.

By Joseph Gabriel Lagonsin • 4 min read • Today

Digital Transformation

Young adults hit hardest by mobile app barriers in UK

Mobile barriers are costing UK businesses customers, with 81% of 18- to 24-year-olds reporting problems on smartphones.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Software-as-a-Service

ComplyCube wins third RegTech partner award amid fraud

UK banks under pressure from record fraud are turning to identity checks that can curb losses without slowing customer onboarding.

By Karen Joy Bacudo • 4 min read • Yesterday

Digital Transformation

Atos launches AI workplace service for mid-size firms

Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday

Wearables

Lenskart launches Gemini AI smart glasses in India

More than 35,000 people have signed up for early access as the eyewear retailer moves into wearables with its AI-powered glasses.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Fintech

UK bank customers ready to quit over crime failures

Most UK bank customers would walk after anti-money laundering failures, as trust in account freezes and compliance delays now shapes provider choice.

By Karen Joy Bacudo • 4 min read • Last week

Digital Transformation

Waterways Ireland launches Grand Canal digital map

The interactive route gives schools and the public access to archive material, helping them trace the Grand Canal's history from Dublin to Shannon Harbour.

By Sofiah Nichole Salivio • 4 min read • Last week