Small Business (SMB) Stories - Page 3

Global Stories

Small Business (SMB) stories

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Last week

Digital Transformation

UK firms struggle to reach customers online, study says

Rising ad costs and changing algorithms are leaving many UK firms with little visibility over which digital channels win customers.

By Mark Tarre • 4 min read • Last week

Digital Transformation

Pax8 honours top partners & vendors at Beyond 2026

SMB customers stand to benefit as Pax8 spotlighted partners and vendors across its marketplace, from Microsoft to smaller channel specialists.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

Pax8 adds inforcer for Microsoft 365 security tools

The tie-up gives managed service providers a way to standardise Microsoft 365 security and prepare SMB customers for Copilot adoption.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

AroFlo launches partner network for trade advisers

Trade advisers in Australia and New Zealand will get referral fees, training and support as AroFlo expands its route to market.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Protection

Banks face AI balancing act as regulation tempers uptake

Australia's banks are steadily increasing their use of artificial intelligence, but regulation and data security fears are tempering adoption.

By David Shilovsky • 4 min read • Last week

Data Protection

Australia & New Zealand small firms lift marketing spend

Despite inflation and interest-rate pressure, most small firms are boosting marketing and AI use to win customers and protect revenue.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Security Operations Centres

Patchstack & GoDaddy add WordPress vulnerability detection

Eligible Managed WordPress customers gain visibility into flaws as they are disclosed, as WordPress attacks are being exploited within hours.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Small Business (SMB) stories

Semiconductors

Australia has high AI agency in eight capabilities

The findings suggest Canberra should target funding where it has leverage, as the country ranks highly in just eight of 103 AI capabilities.

By Sofiah Nichole Salivio • 4 min read • Last week

Data Protection

Canada unveils Bill C-36 to tighten private sector data rules

The bill would give Canadians stronger control over personal data, as Ottawa seeks tougher oversight of AI, children's privacy and surveillance pricing.

By Jake MacAndrew • 3 min read • Last week

Data Analytics

Scotiabank gives CAD $2.5 million for Queen's AI work

The five-year gift aims to close Canada's AI skills gap by funding scholarships, research and training for students, professionals and small businesses.

By Sofiah Nichole Salivio • 4 min read • Last week