Service Provider Stories

Global Stories

Service Provider stories

Large firms prioritise storage scale & reliability in AI

Most large firms are treating AI storage as a cost and reliability challenge, with 87% prioritising capacity growth and TCO control.

By Joseph Gabriel Lagonsin • 4 min read • Today

Data Protection

First Focus acquires Optimus Systems in New Zealand

Existing customers will keep their local teams as First Focus expands in New Zealand with a managed IT buyout adding cyber security and cloud services.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Top Down Ventures closes USD $28 million founders fund

Top Down Ventures closes oversubscribed USD $28 million fund backing AI-native software start-ups for managed service providers.

By Karen Joy Bacudo • 4 min read • Last week

Fintech

Confirmo names leaders as it expands in Europe & US

Licences and local leadership will underpin growth as crypto payments provider Confirmo targets a narrower, regulated field in Europe and the US.

By Sofiah Nichole Salivio • 4 min read • Last week

Malware

AI drives ransomware surge, experts urge faster defence

Experts say AI is accelerating ransomware attacks, shrinking the patching window and forcing organisations to overhaul defences and recovery plans.

By Sofiah Nichole Salivio • 6 min read • Last week

Data Protection

WatchGuard buys Perimeters.io in cloud security push

MSPs will gain a single platform for cloud threat detection as the deal widens WatchGuard's reach into identity and SaaS security.

By Mark Tarre • 3 min read • Last week

Virtualisation

Object First launches Fleet Manager for backup estates

The free cloud service gives Veeam users and service providers a single view of scattered backup clusters as ransomware risk grows.

By Sean Mitchell • 4 min read • This month

Virtual Private Networks

Why service desks are emerging as a critical security weakness

Attackers are exploiting help functions to reset credentials and bypass defences, putting entire networks at risk through a single call.

By Christopher Hills • 4 min read • This month

Software-as-a-Service

BlueCat expands AI tools for network operations

Organisations are being pushed to prove AI can cut network downtime, as BlueCat widens access to tools that act on live data, not just analyse it.

By Catherine Knowles • 4 min read • This month

Software-as-a-Service

Infios launches AI agents for supply chain workflows

Orders and shipments can now be rebooked in minutes as Infios pushes AI deeper into live logistics systems amid persistent disruption.

By Catherine Knowles • 3 min read • This month

Storage

Backblaze maps neocloud traffic hotspots in AI boom

New heatmaps show AI traffic clustering in California and Virginia, with fresh hotspots emerging in Finland, Brazil, France and Canada.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Service Provider stories

Data Protection

Silks adds Credas ID checks to UK law firm compliance

Mid-market law firms can now cut onboarding delays as verified ID checks are fed straight into compliance records within Silks' platform.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Buy Now Pay Later

emerchantpay adds Visa Instalments for UK merchants

UK merchants could see fewer abandoned baskets as emerchantpay adds card-linked instalments at checkout for eligible Visa shoppers.

By Karen Joy Bacudo • 4 min read • 2 days ago

Digital Transformation

Veracity names Bayfield as Chief Executive Officer

The Brisbane IT services group is keeping its brand as it pushes deeper into not-for-profit work after Evergreen's acquisition and Lyra transition.

By Mark Tarre • 4 min read • 3 days ago

Gaming

Superloop adds Wi-Fi 7 mesh bundle to broadband plans

Broadband buyers may get better whole-home coverage as the free extra device is aimed at reducing dead spots in medium-sized houses.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Unified Communications

Control, agility, long-term value: The 4 non-negotiables for cloud communications

Vendor lock-in can turn cloud voice upgrades into costly transformation programmes, raising service risk and limiting control over future changes.

By Sam Winterbotton • 5 min read • Last week

Smart Cities

Ishan Technologies picks Oracle for billing overhaul

The overhaul should speed new service launches and improve billing accuracy as Ishan Technologies expands its digital infrastructure business.

By Sofiah Nichole Salivio • 3 min read • Last week

Digital Transformation

Apex wins Marketing Team of the Year at Network Group

Apex's in-house marketing revamp wins Network Group 2026 Gala award, with the Manchester IT services provider also shortlisted in two other categories.

By Joseph Gabriel Lagonsin • 3 min read • Last week