Service management stories
Enterprises could cut outage risk as new governance controls let AI spot, explain and act on IT issues across complex digital estates.
Enterprises could gain earlier warning of outages as DXC OASIS uses AI agents and human oversight to unify fragmented IT operations.
It aims to cut manual work for IT teams by unifying multivendor infrastructure management through natural language prompts and human oversight.
IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.
Clear reporting can stop managed service providers being treated as a cost, helping justify renewals and opening the door to upsell opportunities.
The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.
Businesses testing AI in infrastructure management may gain tighter control over network data, compliance checks and change planning through the new server.
The deal could speed enterprise AI rollouts by packaging agentic tools for sectors from banking to healthcare, while deepening staff training.
Businesses gain a single control plane for AI agents as Google Cloud folds developer tools, employee apps and partner software into Gemini Enterprise.
The takeover should broaden ServiceNow’s security reach as it folds Armis’s asset-visibility tools into workflows for customers managing more devices and identities.
Managed service providers could cut manual effort and false compliance alerts as the update tightens asset links across security tools.
Small IT teams get a single console for patching, remote support and security alerts as endpoint management and response are merged globally.
Most IT teams now say AI is making their work more strategic and demanding, with 71% needing to double-check outputs.
MSPs can cut manual work and billing errors as WatchGuard security events, device data and licences flow into HaloPSA.
IT teams could cut routine handling time as N-able connects live endpoint data to external AI models and embeds guidance in its consoles.
Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.
Local manufacturers and field service firms could cut software costs by an average of EUR 100,000 a year under the new hosting deal.
As larger vendors bundle communications with cloud and security, smaller voice specialists face tougher competition and higher support risk.
The deal gives Redsquid nearly 80 more staff and more than GBP £8 million in revenue as it deepens its UK education technology push.
Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.