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Cohesity appoints Olivier Savornin as Group VP of Sales for EMEA
Customer Experience

Cohesity appoints Olivier Savornin as Group VP of Sales for EMEA

Data management leader Cohesity appoints IT industry veteran Olivier Savornin as Group VP of Sales for EMEA, enhancing its drive for modern data security in the region.

By Kaleah Salmon • 3 min read • Wed, 17th Jan 2024
Qualtrics named Leader in IDC MarketScape's Voice of Customer Applications assessment
Leadership

Qualtrics named Leader in IDC MarketScape's Voice of Customer Applications assessment

Qualtrics gains top spot in IDC MarketScape's Voice of Customer Applications survey, being recognised for innovating customer experience metrics.

By Catherine Knowles • 3 min read • Wed, 20th Dec 2023
Qualtrics full XM Discover suite now available through APAC
Hyperscale

Qualtrics full XM Discover suite now available through APAC

Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.

By Shannon Williams • 3 min read • Thu, 28th Sep 2023
Optimizely hires Rupali Jain as Chief Product Officer
Artificial Intelligence

Optimizely hires Rupali Jain as Chief Product Officer

Optimizely, a leading digital experience platform provider, has hired Rupali Jain as new Chief Product Officer to drive innovation and growth.

By Tom Raynel • 2 min read • Wed, 3rd May 2023
Qualtrics' new product line offers insights into CX and EX
Customer Experience

Qualtrics' new product line offers insights into CX and EX

With Qualtrics CrossXM, organisations can understand how key employee experience metrics statistically significant impact on customer outcomes.

By Catherine Knowles • 3 min read • Fri, 21st Oct 2022
Qualtrics appoints Michael Heitz as Managing Director for Australia & New Zealand
Virtualisation

Qualtrics appoints Michael Heitz as Managing Director for Australia & New Zealand

Qualtrics appoints Michael Heitz as Managing Director for ANZ to lead company's growing operations and deliver incredible customer and employee experiences.

By Zach Thompson • 2 min read • Fri, 2nd Sep 2022
Broken brand promises cost businesses customers in ANZ
EduTech

Broken brand promises cost businesses customers in ANZ

New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.

By Ryan Morris-Reade • 3 min read • Wed, 16th Feb 2022
Employee engagement on the rise in Australia and New Zealand
Hybrid & Remote Work

Employee engagement on the rise in Australia and New Zealand

Employee engagement in Australia and New Zealand continues to rise, with a 15-point increase in the last two years, according to Qualtrics.

By Shannon Williams • 5 min read • Tue, 1st Feb 2022
Poor customer experience could cost Aus businesses up to $69bn every year
Customer Relationship Management

Poor customer experience could cost Aus businesses up to $69bn every year

Nearly nine in ten Aussies say they were dissatisfied with their experiences as customers in 2021, according to the Qualtrics 2022 Global Consumer Trends.

By Catherine Knowles • 3 min read • Thu, 9th Dec 2021
Qualtrics named Leader for Voice of the Customer by Gartner
Customer Experience

Qualtrics named Leader for Voice of the Customer by Gartner

Qualtrics has been recognized as a leader in the 2021 Gartner Magic Quadrant for Voice of the Customer, with its CustomerXM platform.

By Shannon Williams • 3 min read • Fri, 3rd Dec 2021
Qualtrics expands ANZ footprint with localised operations
Customer Relationship Management

Qualtrics expands ANZ footprint with localised operations

Qualtrics is expanding its public sector operations in Australia and New Zealand, aiming to help governments improve resident and employee experiences.

By Catherine Knowles • 2 min read • Thu, 23rd Sep 2021
Qualtrics acquires conversational analytics company Clarabridge for $1.125 billion
Customer Relationship Management

Qualtrics acquires conversational analytics company Clarabridge for $1.125 billion

Qualtrics is set to acquire Clarabridge, a company specialising in omnichannel conversational analytics, in a $1.125 billion stock transaction.

By Catherine Knowles • 3 min read • Mon, 2nd Aug 2021
Qualtrics announces ambitious plans for APJ region
Customer Relationship Management

Qualtrics announces ambitious plans for APJ region

Qualtrics plans to hire 1,200 new employees in the Asia Pacific and Japan region, as part of its expansion and investment in the area.

By Catherine Knowles • 3 min read • Thu, 3rd Jun 2021
ServiceNow and Qualtrics partner to deliver next-gen customer experiences
Customer Relationship Management

ServiceNow and Qualtrics partner to deliver next-gen customer experiences

ServiceNow and Qualtrics have partnered to help companies deliver next-gen experiences, improving productivity and customer loyalty.

By Catherine Knowles • 2 min read • Thu, 8th Apr 2021
CX firm Qualtrics to launch Singapore data center
Customer Relationship Management

CX firm Qualtrics to launch Singapore data center

Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.

By Staff Writer • 2 min read • Wed, 25th Nov 2020
Qualtrics promotes ANZ exec to lead APJ business
Recruitment

Qualtrics promotes ANZ exec to lead APJ business

Brigid Archibald named as new Managing Director for Qualtrics in APJ, replacing Bill McMurray as he moves to Chief Revenue Officer role.

By Shannon Williams • 3 min read • Tue, 26th May 2020
Qualtrics enhances CX insights capabilities
Customer Relationship Management

Qualtrics enhances CX insights capabilities

CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.

By Staff Writer • 3 min read • Mon, 18th May 2020

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