Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
MetTel launches connected laptop service for enterprises
Today
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firewalls
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digital transformation
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network security
MetTel unveils a connected laptop service that uses SingleSIM to ship, activate and support enterprise devices across multiple mobile networks.
Trustifi adds AI video training for MSP phishing drills
Today
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data protection
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ransomware
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mfa
Trustifi rolls out AI-powered training videos for managed service providers, turning real phishing emails into branded simulations inside one dashboard.
WatchGuard & HaloPSA integrate security tools for MSPs
Yesterday
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firewalls
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digital transformation
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network security
WatchGuard and HaloPSA deepen ties to let managed service providers handle security alerts, licensing and billing from one workflow.
CIOs rank AI as a growing cyber risk, survey finds
2 days ago
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malware
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data protection
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ransomware
Logicalis survey finds 77% of firms hit by cyber incidents as CIOs warn AI is adding fresh risk, with weak governance and skills shortages deepening exposure.
Oracle adds Lucinity AI investigation tools for banks
3 days ago
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digital transformation
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fintech
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it automation
Oracle expands its financial crime platform with Lucinity's AI investigation tools, aiming to cut compliance workloads for banks and regulated firms.
Singapore cyberattacks rise 22% as global attacks fall
Last week
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malware
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firewalls
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data protection
Singapore organisations hit by 22% more cyberattacks in March, with consumer-facing and public sectors most exposed amid rising GenAI data-leak risks.
Kyndryl launches AI Digital Twin for the workplace
Last week
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data analytics
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hcm
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it automation
Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.
Rafay & Argentum AI strike software orchestration deal
Last week
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virtualisation
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devops
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datacentre infrastructure
Rafay and Argentum AI partner to streamline tailored GPU compute environments for hyperscalers and enterprises across a global AI infrastructure network.
Abacus wins CREST approval for penetration testing
Last week
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firewalls
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data protection
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devops
Abacus secures CREST accreditation for penetration testing, bolstering its pitch to regulated sectors as demand rises for verified cyber security assurance.
Arctic Wolf wins Gartner Customers' Choice for MDR
Last week
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cloud security
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cx
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martech
Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.
KPMG says executives see managed services as key to AI
Last week
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digital transformation
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partner programmes
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risk & compliance
Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.
Cynomi launches GTM academy for MSP cybersecurity sales
Last week
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partner programmes
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cybersecurity
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it services
Cynomi unveils practical go-to-market academy to help managed service providers package, price and sell cybersecurity services more effectively.
Vistra appoints Chief AI & Digital Officer Damian Leach
Last week
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saas
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data analytics
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digital transformation
Vistra names Damian Leach as Chief AI & Digital Officer to accelerate global digital and AI upgrades across client services and operations.
DXC & Servicenow launch agentic AI internal testbed
Last week
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digital transformation
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hcm
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partner programmes
DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.
Standard Chartered opens Global Fusion Centre in Malaysia
Last week
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data protection
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digital transformation
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fintech
Standard Chartered deepens Malaysia tech push with first Global Fusion Centre in Kuala Lumpur, linking staff, AI and cybersecurity.
Creative ITC hires Lewis Pinner as Chief Revenue Officer
Last week
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storage
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hybrid cloud
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digital transformation
Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.
Celerity acquires Ranger4 in automation & AI push
Last week
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data protection
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hybrid cloud
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data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.
How Apograph uses proactive firewall upgrades to protect clients and control costs
Last week
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firewalls
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network infrastructure
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sd-wan
Apograph's £60-a-month firewall plan helps clients dodge emergency refresh costs, cut downtime and strengthen security across 1,500 endpoints.
Freshworks boosts Freshservice with live asset mapping
This month
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digital transformation
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it automation
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multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
SoftwareOne unifies APAC direct businesses under one brand
This month
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digital transformation
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cx
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martech
SoftwareOne and Crayon merge APAC direct businesses under one brand as customers see no immediate changes to contracts or account teams.